Chris Kaniki

Provided technical support for managed network services, troubleshooting connectivity and hardware issues while delivering bilingual support in French and English. Monitored network performance and documented client interactions in CRM systems, ensuring efficient technical assistance.

Provided technical assistance for Sage50 software issues, diagnosing faults and guiding customers through solutions. Managed multiple customer cases simultaneously, ensuring rapid resolution and high-quality tech assistance.

Delivered exceptional support to high-net-worth clients in finance and stock trading, handling inquiries via phone, email, and live chat. Built strong customer relationships and collaborated with internal teams to optimize service quality.

I successfully led a customer service team to drive operational excellence, improve processes, and ensure efficient issue resolution for enhanced customer satisfaction.
. Led daily team operations, optimized workflows, and aligned tasks with business goals.
. Managed performance, documentation, and coached team members for growth and efficiency.

Handled customer inquiries through various channels, assisted with order tracking and refunds, and utilized Zendesk for case management. Exceeded customer satisfaction targets while enhancing problem-solving and interaction skills.

Managed front desk operations and guest services, handling reservations and billing efficiently. Maintained high standards of guest satisfaction, strengthening skills in operations management.

Certificate in Project Management, covering essential project management principles, methodologies, and tools to effectively manage projects from initiation to closure.

Bachelor's degree in international relations, focusing on the dynamics of international politics, diplomacy, and global affairs, which provided a solid foundation for understanding complex global issues.