Open to opportunities

Chris Kaniki

@chriskaniki

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Bilingual Customer Support Specialist with over 5 years of experience.

South Africa

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What I'm looking for

I seek a role that fosters growth, values customer satisfaction, and encourages teamwork.

I am a motivated Bilingual Customer Support Specialist with over five years of experience in various customer-facing positions. My expertise lies in rapidly identifying solutions for complex issues, ensuring a great customer experience through efficient support processes. I am fluent in both English and French, which allows me to interact smoothly with clients from diverse cultural backgrounds.

In my recent role at Gexel, I provided technical support for managed network services, troubleshooting connectivity and hardware issues. I have a strong proficiency in CRM systems like Zendesk and AWS, and I excel at diagnosing and resolving software and network issues. My experience at Webhelp SA further honed my problem-solving skills, where I managed multiple customer cases simultaneously and delivered high-quality tech assistance in a fast-paced environment.

Throughout my career, I have consistently exceeded customer satisfaction and productivity targets. I pride myself on my ability to build strong relationships with clients, ensuring loyalty and trust. I am now looking to leverage my skills in a challenging new role that allows me to continue growing in the customer support field.

Experience

Work history, roles, and key accomplishments

Bilingual Customer Support Specialist

GEXEL

May 2024 - Jul 2024 (2 months)

Provided technical support for managed network services, troubleshooting connectivity and hardware issues while delivering bilingual support in French and English. Monitored network performance and documented client interactions in CRM systems, ensuring efficient technical assistance.

Technical Support Troubleshooting Zendesk AWS Jira Time Management Problem Solving Bilingualism

Bilingual French Technical Support

WEBHELP SA

Aug 2023 - Nov 2023 (3 months)

Provided technical assistance for Sage50 software issues, diagnosing faults and guiding customers through solutions. Managed multiple customer cases simultaneously, ensuring rapid resolution and high-quality tech assistance.

Technical Support Problem Solving Multitasking CRM Systems

Bilingual French Customer Service Associate

WEBHELP SA

Oct 2022 - Aug 2023 (10 months)

Delivered exceptional support to high-net-worth clients in finance and stock trading, handling inquiries via phone, email, and live chat. Built strong customer relationships and collaborated with internal teams to optimize service quality.

Customer Service Client Relationship Management Problem Solving Multitasking Financial Services CRM Systems

French Customer Support

CAPABILITY BPO

Jul 2020 - Nov 2022 (2 years 4 months)

Handled customer inquiries through various channels, assisted with order tracking and refunds, and utilized Zendesk for case management. Exceeded customer satisfaction targets while enhancing problem-solving and interaction skills.

Customer Support Zendesk Problem Solving Communication Skills Multitasking Customer Satisfaction

Receptionist Administrator

KARIBU LODGE

May 2018 - Jul 2020 (2 years 2 months)

Managed front desk operations and guest services, handling reservations and billing efficiently. Maintained high standards of guest satisfaction, strengthening skills in operations management.

Guest Service Billing Customer Satisfaction Operations Management

Education

Degrees, certifications, and relevant coursework

Damelin College

Certificate, Project Management

2017 - 2018

Certificate in Project Management, covering essential project management principles, methodologies, and tools to effectively manage projects from initiation to closure.

University of Lubumbashi

Bachelor's degree, International Relations

2011 - 2015

Bachelor's degree in international relations, focusing on the dynamics of international politics, diplomacy, and global affairs, which provided a solid foundation for understanding complex global issues.