Open to opportunities

Ernest Sinkonde

@ernestsinkonde

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IT Specialist with 8+ years securing and optimizing enterprise systems, support, and automation.

Zambia

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What I'm looking for

I am seeking a hands-on IT role where I can manage enterprise systems, improve uptime, lead cloud and security initiatives, and mentor teams in a collaborative, growth-oriented environment.

I am a detail-oriented IT Specialist with over eight years' experience maintaining, troubleshooting, and securing enterprise-level IT infrastructure across Zambia, DRC and South Africa. I deliver Tier 1–3 technical support, systems administration, and network management with measurable uptime and satisfaction improvements.

I have led Windows systems deployments, Active Directory and Exchange administration, Office 365 rollouts for 80+ users, and SharePoint implementations that improved collaboration and reduced licensing costs. I manage virtualization platforms (VMware, Hyper-V), cloud services (Azure, AWS), and endpoint security initiatives.

In both corporate and freelance roles I designed IT solutions that reduced operational costs, introduced data-driven decision support systems, and developed secure program databases that achieved regulatory compliance. I routinely manage procurement, service-level contracts, and vendor performance to ensure reliable operations.

I hold a Master of Information & Communication Technologies and a BSc in Information Technology, plus certifications in cyber security, ITIL 4, and digital forensics. I bring a pragmatic, results-focused approach and a track record of improving system availability, support satisfaction, and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

IT Specialist

Current

T3 Drilling Ltd

Aug 2024 - Present (1 year 4 months)

Manage and resolve 100+ technical support tickets weekly with a 95% satisfaction rate; configure and maintain Windows systems reducing downtime by 30% and led Office 365 and SharePoint rollouts across Zambia, DRC and South Africa.

Windows Server Active Directory Office 365 SharePoint VMWare Endpoint Protection Patch Management

IT Specialist - Freelance

Nchanga Golf Club / Konkola Golf Club

Feb 2020 - Aug 2024 (4 years 6 months)

Designed and implemented IT solutions and data-driven decision support systems for golf clubs, reducing operational costs and improving resource optimization.

Data Analysis Cost Optimization User Training SQL Web Development IT Support

Health Information Officer

Konkola Copper Mines PLC

Jan 2015 - Feb 2020 (5 years 1 month)

Managed a team of data officers and developed health information systems and program databases that achieved 100% regulatory compliance and improved system uptime.

Health Information Systems Data & Analytics Database Design Team Management Reporting Compliance Monitoring & Evaluation

Data Management Officer

Konkola Copper Mines PLC

Nov 2012 - Dec 2014 (2 years 1 month)

Cleaned and processed program data, conducted statistical analyses for decision support, and developed data management plans that reduced data quality issues and minimized system downtime.

Data Cleaning Statistical Analysis Data Management Reporting Excel SQL Quality Assurance

Education

Degrees, certifications, and relevant coursework

Alison Online

Diploma / Certificate, Cyber Security / Digital Forensics / IT Service Management / Teaching

Completed online diploma and certificate courses in Cyber Security, Digital Forensic Investigation, ITIL 4 Fundamentals, and Teaching Skills between 2023 and 2024.