Open to opportunities

Bernard Zulu

@bernardzulu

Message

I am an entry-level IT Support specialist and junior network technician focused on secure, reliable systems.

Zambia

Message

What I'm looking for

I seek an entry-level IT Support or Junior Network Technician role in a collaborative team where I can apply networking, M365, and cloud skills, grow into security/cloud certifications, and improve IT operations and user experience.

I am an entry-level IT support and systems professional with hands-on experience resolving end-user issues and administering Windows and Linux environments.

I have delivered measurable results: an 85% first-call resolution rate, VLAN segmentation that reduced misconfigurations by 90%, Microsoft 365 administration that cut lockouts by 35%, and SOPs that shortened resolution time from 45 to 30 minutes.

I design and secure networks and build practical projects — a segmented SOHO network with pfSense, a responsive portfolio site, and a prototype Android timetable app — showcasing my troubleshooting and development skills.

I hold certifications in Linux Network Administration, IT Support, and Network Server Security, and I am actively pursuing CompTIA Security+, Microsoft Azure Administrator, and AWS Solutions Architect certifications to grow into cloud and security roles.

Experience

Work history, roles, and key accomplishments

Current

Student Network Administrator

Current

Independent Learning Project

Mar 2022 - Present (3 years 7 months)

Designed and implemented a secure SOHO network with VLANs and firewall policies to improve network isolation and monitoring. Built a responsive portfolio website and a prototype Android timetable app to showcase projects and certifications while conducting network analysis with Wireshark and vulnerability scanning.

VLAN PFsense Wireshark Linux HTML CSS Java Android Studio Git

Current

IT Support Technician

Current

Community Projects & Support

Jan 2022 - Present (3 years 9 months)

Provided technical support resolving 40+ monthly end-user issues with an 85% first-call resolution rate. Configured SME/home networks, implemented VLAN segmentation and firewall rules reducing misconfigurations by 90%, and created SOPs that cut average resolution time from 45 to 30 minutes.

Windows Active Directory TCP IP VLAN Troubleshooting Ticketing Systems

Education

Degrees, certifications, and relevant coursework

Information and Communications University (ICU)

Bachelor of Information and Communications Technology, Information and Communications Technology (Systems Engineering)

2022 -

Activities and societies: Relevant coursework: Networking, Systems Administration, Information Security, Database Management.

Pursuing a Bachelor of Information and Communications Technology (Systems Engineering) with coursework in networking, systems administration, information security, and database management; expected completion December 2025.