Jacob Jama

I am an action-driven Information Technology professional with 2+ years' experience providing IT support for applications, hardware, software, and communication systems in fast-paced environments. I have a track record of resolving prolonged server issues, increasing network security by 85%, and introducing periodic system audits that reduced downtime.

I develop requirements, budgets, schedules, and technical support metrics to ensure smooth implementation and maintenance of systems, and I train staff on procedures and best practices. I enjoy integrating new technology, performing system design and administration tasks, and applying cybersecurity measures to protect organizational assets.