David Mbale

I am an IT Manager with over 10 years of experience in IT and international development, specializing in providing timely and effective technical support. My journey has equipped me with the skills to resolve hardware and software issues while maintaining robust computer systems and network infrastructure. I excel in troubleshooting, user support, and ensuring network security and performance, which has been pivotal in enhancing operational excellence within my organization.

In my current role at Abt Associates, I spearhead the establishment and management of our computer network across various operational locations in Zambia. I have successfully collaborated with monitoring and evaluation teams to provide essential support on digital health strategies, enhancing program effectiveness across 54 operational sites. My commitment to maintaining cybersecurity measures, including antivirus software and firewalls, has ensured the integrity and security of our systems.

Throughout my career, I have consistently resolved IT issues within specified time limits and documented all faults and resolutions, creating a robust knowledge base for future reference. I am passionate about leveraging technology to improve organizational efficiency and am dedicated to continuous learning and professional development in the ever-evolving IT landscape.