Suwilanji Sinyinza

Supervise deployment, maintenance, and monitoring of ICT systems across 5 government departments, reducing system downtime by 30%. Ensure 95% system availability by managing incident resolution within SLA and overseeing digital evidence chain of custody, capacity building for 100+ end-users, and secure portal operations.

Conduct systems analysis and digital asset assessments across 5 government departments, identifying security vulnerabilities and compliance gaps. Resolve 95% of technical incidents within SLA using root cause analysis, reduce system downtime by 30% through secure data handling, and train 100+ users on secure software and digital evidence handling.

Performed database forensics to maintain 99.9% system integrity for critical financial data and automated backup/recovery, improving recovery efficiency by 40% through detailed logging. Designed and deployed a Pension's Calculator with audit trails, administered Oracle databases for monitoring and incident response, and investigated end-to-end CRM system requirements to improve data flow.

Installed and configured 50+ multifunction devices across 15 client sites, maintaining detailed installation logs and documentation. Performed proactive network troubleshooting and reduced technical complaints by 25%, while implementing MyQ monitoring and reporting.

Executed a large-scale email migration for 200+ staff to Microsoft Exchange 2013, ensuring data integrity with zero data loss. Maintained WordPress college websites with 98% uptime during peak academic periods and implemented security monitoring while performing system maintenance and performance optimization with documentation.

Earned a Bachelor of Science in Computer Science at DMI St Eugene University, graduating in 2018.

Completed an Advanced Diploma in Computing and Information Systems at Evelyn Hone College of Applied Arts and Commerce in 2013.