Ernest Nancy

I am a customer-focused call center and customer service professional with experience handling high-volume inbound and outbound calls, resolving customer concerns promptly, and consistently exceeding service targets.

I’m skilled in CRM tools such as Zendesk, Salesforce, and Freshdesk, as well as Microsoft Office and Google Workspace. I use active listening and problem-solving to build strong customer relationships across phone, email, chat, and social media while maintaining accurate data and records.

I hold a B.Eng in Materials & Metallurgical Engineering from Federal University of Technology, Owerri and a Professional Diploma in Customer Relationship Management from Udemy. I’m eager to bring my CRM-driven service skills and attention to data accuracy to a collaborative, fast-paced team.