Ernest Kusi
@ernestkusi
Customer-focused Microsoft 365 support engineer improving user experience and team performance.
GhanaWhat I'm looking for
I am a Microsoft 365 Support Engineer with hands-on experience resolving Exchange Online and Office 365 issues, creating training materials, and reducing client downtime through rapid troubleshooting and proactive system analysis. I have a background in customer service, team training, and cross-functional collaboration, which I use to improve support processes and user satisfaction.
My earlier roles in marketing and town & country planning strengthened my communication, research, and project coordination skills, enabling me to translate technical guidance for diverse audiences and drive operational improvements. I hold an MBA in Enterprise Management and a BSc in Development Planning, and I bring strong problem-solving and data analysis abilities to every role.
Experience
Work history, roles, and key accomplishments
Microsoft 365 Support Engineer
Wicresoft
Jun 2021 - Aug 2025 (4 years 2 months)
Resolved Microsoft 365 and Exchange Online issues, reducing client downtime through remote troubleshooting and proactive system analysis; developed training materials and trained staff to improve support efficiency.
Marketing and Media Officer
Pacific Savings and Loans
Oct 2017 - Sep 2018 (11 months)
Executed marketing strategies to drive product sales and customer acquisition, managed account openings and loan processes, and prepared monthly branch reports to improve operational transparency.
Assistant Planning Officer
Offinso-North District Assembly
Sep 2015 - Sep 2017 (2 years)
Conducted field and land surveys, provided technical land-use planning advice, researched zoning regulations, and facilitated inspections to support compliant development and stakeholder engagement.
Education
Degrees, certifications, and relevant coursework
NUNorth China Electric Power University
Master of Business Administration, Enterprise Management
2018 - 2021
Master's degree in Enterprise Management with coursework focused on business administration and enterprise operations.
KTKwame Nkrumah University of Science and Technology
Bachelor of Science, Development Planning
2011 - 2015
Bachelor of Science in Development Planning with training in land use planning, surveying, and urban development principles.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Job categories
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