Francis John Thompson

As an M365 Engineer, I resolve all M365 issues, set up and configure Teams and emails for users, troubleshoot SharePoint and OneDrive issues, and support clients with M365 problems via phone and email.

As EUS Team Lead, I delegated tasks, monitored team performance, conducted risk assessments, and provided IT solutions while ensuring compliance with standards and protecting company data.

In this role, I planned security and compliance roles for Microsoft 365, resolved client issues with Exchange Online, and configured M365 setups for clients, advising on appropriate licenses.

Responsible for diagnosing and resolving IT issues, managing software updates, and maintaining hardware and software systems while providing first-line support to users.

Maintained BTS and Access Radio Networks, resolved network faults, and ensured compliance with installation specifications while optimizing site performance.

Worked with the Compliance team to resolve customer issues, diagnosed IT problems, and assisted in software updates and patches.

Handled SIM setup and registration, data collection for new subscribers, and provided advice on data plans while configuring new phones for internet use.

Studied Business Administration, focusing on the principles of management, finance, and organizational behavior.

Completed secondary education with a focus on general studies, preparing for higher education.

Achieved First School Leaving Certificate, marking the completion of primary education.