Michael Bagon

Administer Microsoft 365 enterprise services using Entra ID for user lifecycle management, license assignments, and security group configuration. Maintain IT asset records and compliance documentation to support Newmont governance and audit requirements.

Managed Microsoft 365 and end-to-end IT infrastructure operations across multiple project sites, ensuring business continuity and consistent uptime. Reduced technical incidents by 15% through IT operational audits, endpoint optimization, and improved communication and workflow automation.

Administered Active Directory and Microsoft 365 across multi-site Windows Server environments, enforcing access controls and group policy. Reduced end-user support incidents by 15% via endpoint and VoIP/printer optimization, and deployed cloud backup/DR to achieve zero critical data loss events.

Installed and configured LAN/WAN, wireless, and firewall systems for SME clients across multiple sites. Conducted network diagnostics and fault resolution, applying TCP/IP, DNS, DHCP, and VPN configurations while mentoring junior technicians.

Supported clinical IT systems (HAMS, LHIMS) and Windows/network infrastructure for 200+ staff, maintaining uninterrupted operations. Improved IT helpdesk response times by 30% using Freshdesk SLA-managed Tier 2/3 support and designed backup/DR and security controls, including phishing/ransomware training for clinical staff.

Assisted with administering government IT systems and digitizing physical records to improve database accessibility and reduce manual retrieval time. Processed high volumes of Tax Identification Numbers (TINs) and official documentation with accuracy and strict confidentiality.

In progress MSc in Cybersecurity and Digital Forensics, expected 2025/2026.

BSc in Information Technology (2019).