Open to opportunities

Samuel Odzenma

@samuelodzenma

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Cloud-savvy IT support engineer specializing in Microsoft 365, Azure and AWS troubleshooting and customer service.

Ghana

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What I'm looking for

I seek a hands-on role in cloud or IT support where I can solve infrastructure and identity issues, work within collaborative teams, and grow technical responsibility.

I am a hands-on IT and cloud support engineer with proven experience resolving systems and cloud-related issues to keep business operations running smoothly.

I have worked as a frontline technical contact for identity, virtual machines, storage, networking and device management across Azure, Microsoft 365 and AWS, delivering clear customer communication and escalations when needed.

My background includes managing Windows servers and clients, basic Linux CLI troubleshooting, configuring cloud resources (VMs, VPCs, EC2, S3, auto-scaling, load balancing), and using Intune and Microsoft Purview to secure endpoints and data.

I hold Microsoft and Google certifications and am committed to compliance, operational reliability and continuous learning to improve customer satisfaction and enterprise availability.

Experience

Work history, roles, and key accomplishments

Microsoft Cloud Support Engineer

TechStylers

Feb 2025 - Aug 2025 (6 months)

Supported organizational IT infrastructure and end users across Azure and Microsoft 365, provisioning resources and securing devices to maintain service reliability and compliance.

Azure Intune Azure VM Provisioning Identity And Access Management Microsoft Purview Endpoint management Troubleshooting

AWS Cloud Support Engineer

Cecure Intelligence Limited

Sep 2024 - Feb 2025 (5 months)

Provided frontline AWS cloud support including provisioning EC2, VPC design, security configuration, autoscaling and monitoring to ensure scalable and secure cloud operations.

AWS EC2 VPC IAM AutoScaling ELB S3 Cloudwatch SNS Database Management

Technical Support Officer

National Health Insurance Authority

Oct 2023 - Sep 2024 (11 months)

Delivered customer-facing technical support for insurance services via phone and chat, resolving account, renewal and payment issues while maintaining accurate customer records.

Customer Support Technical Troubleshooting Ticketing Data Entry Communication CRM Phone Support

IT Support Technician

LCS Computers

Feb 2022 - Aug 2023 (1 year 6 months)

Managed and monitored IT infrastructure, performed Windows systems troubleshooting and backups, configured network devices and trained users on cybersecurity best practices.