Open to opportunities

Charles TWGT User

@charlestwgtuser

Message

Results-driven customer support professional with strong technical troubleshooting skills.

Ghana

Message

What I'm looking for

I am looking for a challenging role that allows me to deliver exceptional customer experiences and contribute to organizational growth.

I am a results-driven customer support professional with a solid foundation in customer service and technical troubleshooting. Currently, I serve as a Technical Support Representative at Buwelo Africa Ltd., where I manage high-volume calls and utilize CRM systems like Salesforce to enhance customer interactions. My efforts have led to a significant increase in customer satisfaction ratings and a reduction in average customer downtime by 30% through effective issue resolution.

Prior to my current role, I excelled as a Sales Executive at Spectra Health Mutual Insurance, where I exceeded sales targets and built a robust pipeline of prospective clients. My experience in various roles, including service personnel and administrator, has equipped me with strong analytical skills and a keen understanding of customer needs, allowing me to deliver tailored solutions that drive organizational growth.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Representative

Current

Buwelo Africa Ltd.

Apr 2024 - Present (1 year 2 months)

Managed high-volume inbound and outbound calls, providing exceptional customer service and resolving inquiries efficiently. Utilized CRM systems like Salesforce to document interactions and diagnose technical issues, significantly improving customer satisfaction and reducing downtime.

Customer Service Technical Troubleshooting Salesforce CRM Systems Communication Problem Solving Performance Metrics Relationship Building Technical Support Documentation

Sales Executive

Spectra Health Mutual Insurance

Nov 2023 - Mar 2024 (4 months)

Exceeded monthly sales targets by 20% and built a pipeline of over 100 prospective clients through effective communication and market analysis, enhancing sales strategy efficiency.

Sales Strategy Client Relationship Management Market Analysis Communication Pipeline Development Customer Engagement Negotiation Performance Metrics Team Collaboration

Service Personnel

Kumasi Metropolitan Assembly

Sep 2021 - Aug 2022 (11 months)

Assessed and reported on over GHS 500,000 in taxes annually, audited taxpayer accounts for compliance, and improved compliance rates through accurate information services.

Auditing Reporting Data Analysis Customer Service Problem Solving Communication Teamwork

Administrator

Kumasi South Hospital

Mar 2019 - Mar 2020 (1 year)

Managed patient appointments for over 500 clients monthly, optimized billing processes, and ensured compliance with healthcare regulations, contributing to a high compliance audit score.

Compliance Customer Service Communication Problem Solving Healthcare Regulations Data Management Team Collaboration

Sales Executive

Manso Nkonte Company Limited

Feb 2018 - Feb 2019 (1 year)

Achieved a 30% growth in sales through innovative promotion strategies and strengthened customer relationships, resulting in a high client retention rate.