Eric Botchwey

Training end-users on Microsoft Outlook, Teams, and OneDrive, covering core features, navigation, and day-to-day productivity scenarios. Prepared training materials such as guides, quick reference sheets, and slide decks tailored to the client's Microsoft 365 environment.

Oversaw Microsoft certification courses for students, individuals, and organizations (Az 104, MS 100, MS 101, MS-500 etc). Oversaw Microsoft workshops for over 30 organizations both physically and virtually in Identity, Threat protection, Azure Sentinel, Compliance, etc.

Utilized expertise in Microsoft's Office 365 tools to resolve customer technical issues. Resolved technical issues reported through IT tickets received via emails, chat, phone calls, and formal requests.

Monitored queue to assign PGS cases equally to Ambassadors. Supported Operation Leads and POD Advocates on administrative deliverables, cross-referencing timesheets, tracking cases, case data points, and KPIs, and editing and maintaining internal lists and SharePoint.

Utilized expertise in Microsoft's Office 365 tools to resolve customer technical issues. Provided solutions to customers with M365 subscriptions in grace period, assisted with payment re-adds, advised on subscription plans, and guided customers through obtaining or enhancing subscriptions.

Provided technical support to external customers, prepared Microsoft cloud-related solution technical proposals, deployed Microsoft on-prem and cloud solutions, and supported in company OEM competencies by undertaking technical trainings and certifications.

Diploma in Business Studies with a focus on Information Technology.

Microsoft Certified: Network Information Security.

Managing Modern Desktops (MD-101) certification.

Designing Microsoft Azure Infrastructure Solutions (AZ-305) certification.

Windows Client (MD-100) certification.

Azure Security Engineer Associate certification.

Azure Solutions Architect Expert certification.

Microsoft 365 Security Administrator Associate.

Microsoft 365 Certified Administrator Expert.

Microsoft Security Operations Analyst (SC-200) certification.

Microsoft Certified Trainer (MCT) certification.