Looking for a job

Erlene Pat

@erlenepat

Virtual assistant with experience in administrative support, customer service, and payment processing, plus training in social media management and Canva.

Philippines

Message

At Gold Digger Credit & Collection, I prepared documents, reports, presentations, and spreadsheets, and maintained physical and electronic filing systems. As an Invoicing Clerk at Personal Collection, I processed customer payments, updated billing records, and reconciled accounts receivable with invoices.

My experience also includes customer service, cashiering, and front-desk support. Through virtual assistant training, I developed skills in social media management, Canva design, data entry, project management, and calendar management.

Experience

Work history, roles, and key accomplishments

Invoicing Clerk

Personal Collection

Jun 2022 - Nov 2022 (5 months)

Processed and released products, received and processed customer payments, updated billing records, and reconciled accounts with issued invoices.

Payment Processing Billing Accounts Receivable Data Entry

Secretary

Gold Digger Credit & Collection

Aug 2021 - Jan 2022 (5 months)

Prepared and managed documents, reports, presentations, and spreadsheets, and maintained organized filing systems for easy information retrieval.

Document Management Filing Spreadsheets Microsoft Office

Customer Service Representative

ePerformax

Mar 2020 - May 2021 (1 year 2 months)

Developed a deep understanding of the organization's products and services to effectively address customer inquiries and provide accurate information.

Customer Service Product Knowledge Communication Skills

Cashier

Sanford Marketing Corporation (SM)

Oct 2019 - Mar 2020 (5 months)

Scanned items accurately, handled various payment forms, provided correct change, and processed returns and exchanges according to store policies.

Cash Handling Point of Sale Customer Service

Front Desk Cashier

Songhits KTV Bar

Dec 2018 - Jun 2019 (6 months)

Greeted and welcomed visitors, answered questions, managed incoming calls and emails, scheduled appointments, and handled administrative support tasks.

Customer Service Frontdesk Scheduling Administrative Support

Cashier

Jollibee Corporation

Mar 2018 - Oct 2018 (7 months)

Provided customer service, took orders accurately, processed payments, handled drive-thru service, and maintained cleanliness and organization at the cashier station.

Customer Service Point of Sale Cash Handling Drive Thru Operations Food Safety

Education

Degrees, certifications, and relevant coursework

Andres Bonifacio College

Office Administration

Studied Office Administration with knowledge in office works and procedures, including Event Management, Bookkeeping, Call Center Management, and Front Office Management.