Jessa Marie OngJO
Open to opportunities

Jessa Marie Ong

@jessamarieong

Detail-oriented virtual assistant with expertise in administrative support.

Philippines
Message

What I'm looking for

I am looking for a role that values organization and efficiency, with opportunities for growth and development in a supportive environment.

As a highly organized and detail-oriented Virtual Assistant, I have honed my skills in administrative support, customer service, and data management. With a background in BSHRM from Holy Cross of Davao College, I have effectively managed tasks such as email and calendar management, document preparation, and client communication. My ability to meet deadlines and process information through well-honed research skills has been a key asset in my professional journey.

In my recent role as a Government Intern at the Public Assistance Complaint Desk, I was responsible for evaluating and responding to submissions, processing documents for Overseas Filipino Workers, and ensuring accurate data entry. My experience in affiliate marketing as a Sales Vendor and Cashier further developed my customer service skills and ability to promote products effectively. I am also certified in social media management and graphic design, which enhances my versatility as a virtual assistant.

Experience

Work history, roles, and key accomplishments

DW

Public Assistance & Complaint Desk Officer

Department of Migrant Workers

May 2023 - Dec 2023 (7 months)

Promptly evaluated and responded to submissions through the system or by forwarding them to the relevant department representative. Processed the OEC for OFW clients and answered inquiries both in person and over the phone. Accurately and efficiently entered and organized data into the system, including collecting, verifying, and inputting employment-related information.

JS

Sales Vendor & Cashier

Jimmy Store

Jan 2016 - Jan 2021 (5 years)

Managed all activities involved in selling products or services to consumers. Accurately processed payments and issued receipts to customers. Maintained an organized and clean checkout area while providing product information and assisting customers.

Education

Degrees, certifications, and relevant coursework

HC

Holy Cross of Davao College

Bachelor of Science in Hotel and Restaurant Management, Hotel and Restaurant Management

Completed a Bachelor of Science in Hotel and Restaurant Management, focusing on core principles of hospitality operations. Gained comprehensive knowledge in areas such as front office management, food and beverage services, and event planning.

ID

ISTAC - Davao

National Certificate II, Bread and Pastry Production

Earned a National Certificate II in Bread and Pastry Production, developing practical skills in baking techniques and pastry creation. Acquired hands-on experience in preparing a variety of baked goods, ensuring quality and presentation standards.

ID

Interface Computer School - Davao

Certificate, Computer Courses

Participated in short-term computer courses, building foundational skills in various computer applications. Enhanced proficiency in essential software, preparing for administrative and data management tasks.

Tech stack

Software and tools used professionally

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Jessa Marie Ong - Public Assistance & Complaint Desk Officer - Department of Migrant Workers | Himalayas