JSJanice Saripada
@janicesaripada
Detail-oriented virtual assistant with strong customer service skills.
PhilippinesWhat I'm looking for
I am a dedicated Virtual Assistant with a passion for providing exceptional administrative support and customer service. My experience spans various roles, including cashier and customer service representative, where I honed my skills in task management and client communication. I thrive in fast-paced environments and am committed to helping clients stay organized and efficient.
Throughout my career, I have demonstrated a strong attention to detail and the ability to manage multiple tasks simultaneously. My role as an Appointment Setter involved contacting potential clients to explain benefits and set up consultations, showcasing my effective communication skills and ability to handle high-volume calls. I am eager to leverage my skills in a Virtual Assistant position to contribute to the success of my clients.
Experience
Work history, roles, and key accomplishments
Appointment Setter
PrimeCare Benefits Solutions
Jan 2024 - Present (1 year 5 months)
Contacted potential clients to explain Social Security and Disability (SSDI) benefits and set up consultation appointments. Handled high-volume outbound calls, maintained detailed call logs, and ensured accurate client information in the system.
Customer Service Representative
VXI Global Solutions
Jan 2022 - Dec 2023 (1 year 11 months)
Helped customers recover or reset their account credentials, manage linked devices, and update account information. Handled customer inquiries related to unauthorized charges, refund eligibility, and resolving payment-related concerns. Supported users in reviewing, canceling, or renewing their channel subscriptions, and explaining charges on their billing statement.
Cashier
JR’s Convenience Store
Jan 2021 - Dec 2022 (1 year 11 months)
Managed day-to-day cash and digital transactions with accuracy and efficiency. Provided friendly customer service, answered basic product questions, and assisted in handling minor complaints. Supported the store owner with recording daily sales manually in a notebook for tracking.
Education
Degrees, certifications, and relevant coursework
UMUniversity of Mindanao - Main
Bachelor of Science in Business Administration, Financial Management
2021 - 2022
Studied core business principles with a specialization in financial management. Covered topics such as corporate finance, investment analysis, and financial markets.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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