Erik Venegas

Operated passenger coaches on fixed routes, adhering to schedules and safety protocols. Conducted pre-trip inspections, collected fares, and assisted passengers with boarding and mobility device securement.

Directed workflow distribution across queues to maintain balanced productivity and service levels. Managed team schedules, evaluated moderator performance, and tracked attendance and performance trends.

Developed training materials and facilitated virtual and in-person learning sessions. Drove completion of onboarding, cross-training, and upskilling initiatives within target timelines.

Conducted quality observations and scored moderation accuracy against client and internal standards. Facilitated QA calibrations, reviewed moderation output, and generated timely reports with strict confidentiality.

Reviewed and classified social media content to ensure compliance with community guidelines. Processed sensitive content while maintaining emotional resilience and met performance indicators.

Delivered payroll and benefits support across federal, state, and local jurisdictions. Calculated accruals, processed client data with high accuracy, and guided clients through proprietary payroll systems.

Provided floor support and handled escalated calls to ensure customer satisfaction. Processed orders, completed data entry, and conducted account analysis to resolve service issues.

Supervised front-end staff and aquatic technicians, coordinating daily operations and training. Managed inventory control, led merchandising initiatives, and executed opening/closing procedures.

Holds a Class B Commercial Driver’s License with Passenger Endorsement.