Erik Ryan

Master Project Manager – Digital Experience, Claims & Customer Service
- Leads the Digital Product Management programs, delivering Digital Capabilities such as mobile optimized wallet, scheduled payments, online account at point of sale, and paperless for Customers, Agents and Employees to improve customer service levels and experience measurement targets.

Delivered the capability development for the eDelivery strategy, and execution for paperless invoicing, wallet and scheduled payment enablement, closing a critical gap for ERIE to remain highly competitive in the marketplace and increasing customer satisfaction.

Delivered technology programs and projects for annual $15M budget across Customer Experience and Portal initiatives, maintaining 100% of expense budget targets while delivery high value to agents and consumers for 5 programs and 10+ projects annually.

Delivered technology programs and projects for annual $8M budget across Agent Experience and Portal initiatives, maintaining 100% of expense budget targets while delivery high value capabilities to agents and consumers.

Senior member of Locomotive Program Management team, mentoring and leading all new program team members and rotation Leadership Program members.

Led the Australia & Europe regional programs across 15 mining customers for design and delivery, meeting Critical to Quality requirements and corporate objectives.

Led merger of Sinometrics and Welocalize, Inc, for the West Coast operations, integrating systems and operations across the company network for seamless integration, leading operational best practice company wide.

Managed operations for $3M annual revenue, responsible for proposals and bidding all projects for new and existing clients, cost control and high-quality delivery meeting budget goals at 100%.

Managed multiple large technology projects for high-profile clients, with cross-functional project teams ensuring deliverables were met at 100%.

Managed successful product marketing projects across multi-channel distribution partners including all budgeting, schedule and cross-matrix team management.

Managed all branch operations including financial reporting, hiring, training, and advising.