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Erika Bazoyan

@erikabazoyan

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Project Manager in IT driving client success through implementation, onboarding, and process optimization.

Armenia

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What I'm looking for

I seek roles where I lead SaaS implementations or customer-facing projects, collaborate cross-functionally, and drive client adoption and retention within growth-focused teams.

I am an IT Project Manager with a strong background in customer service, product adoption, and international sales management. I have led SaaS implementations, coordinated data migrations, and acted as the primary client contact to deliver high-quality experiences while identifying and mitigating risks.

My career includes roles in product specialist and customer support where I improved adoption, retention, and expansion by collaborating with cross-functional teams, analyzing account trends, and creating optimized workflows. I am success-driven, focused on self-development, and build lasting relationships with clients and partners.

Experience

Work history, roles, and key accomplishments

Current

Implementation Project Manager

Current

ServiceTitan

Jul 2025 - Present (6 months)

Closely manage multiple concurrent SaaS implementation projects end-to-end, serve as primary client contact, coordinate data migrations and cross-functional teams to ensure high-quality client experiences and mitigate risks.

Project Management SaaS Implementation Data Migration Client Relationship Management

Senior Pro Product Specialist

ServiceTitan

May 2025 - Jul 2025 (2 months)

Managed a complex book of business to drive product adoption, retention, and expansion; analyzed adoption data to deliver customized solutions, identify risks, and lead optimization and adoption planning.

Account Management Data Analysis Customer Retention Upselling Cross Functional Collaboration Customer Success

Pro Product Specialist

ServiceTitan

Jun 2023 - May 2025 (1 year 11 months)

Worked on onboarding and long-term success of Pro Products, managed user accounts, collaborated with cross-functional teams to drive retention and ROI, and executed risk assessments and optimization plans.

Onboarding Account Management Retention Strategy Cross Functional Collaboration Risk Assessment Optimization Customer Training

Customer Support Advocate

ServiceTitan

Apr 2022 - Jun 2023 (1 year 2 months)

Provided multi-channel customer support (phone, chat, email, screen-sharing), coached users, resolved issues, and promoted long-term customer satisfaction through knowledge sharing and alternative workflows.

Customer Support Troubleshooting Coaching Knowledge Sharing Customer Satisfaction

International Sales Manager

Impact Innovations Institute

Jan 2022 - Feb 2022 (1 month)

Managed partner relationships and developed business and marketing plans to support expansion initiatives and long-term collaboration projects.

Partner Management Business Development International Sales Marketing Planning Relationship Building Business Expansion

Intern

Impact Innovations Institute

Apr 2021 - Dec 2021 (8 months)

Supported institutional projects and assisted in program activities contributing to organizational goals during a multi-month internship.

Program Support Project Coordination Research Administrative Support Reporting

Education

Degrees, certifications, and relevant coursework

American University of Armenia

English and Communications

2019 - 2024

Completed a program in English and Communications at the American University of Armenia with coursework focused on communication studies and related skills.