Open to opportunities

Anna Khachatryan

@annakhachatryan1

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International project manager specializing in cross-cultural operations and CRM.

Armenia

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What I'm looking for

I seek roles in international teams where I can lead cross-border projects, optimize CRM-driven customer journeys, manage stakeholder relations, and drive measurable business development in a collaborative, growth-oriented environment.

I am an international project manager with a strong background in business management, customer relations, and cross-cultural team coordination. I have managed multi-country projects and international events, ensuring seamless execution and stakeholder satisfaction.

My experience includes organizing international finance conferences, leading international sales efforts, and implementing CRM solutions to improve customer engagement and operational efficiency. I have worked across sectors including finance, healthcare, insurance, and startups.

I am fluent in Armenian, Russian, and English, with basic Spanish and Chinese, and I leverage these language skills to facilitate communication and market expansion. I routinely use tools such as Salesforce, Fastex CRM, Jira, Notion, Kaiten, and MS Office to streamline workflows.

I focus on data-driven improvements, stakeholder management, and scalable processes that enhance service delivery and client satisfaction. I am motivated to contribute to internationally minded teams that value cross-cultural collaboration and measurable impact.

Experience

Work history, roles, and key accomplishments

Customer Relations Manager

AllCare Clinics

Jan 2021 - Jan 2023 (2 years)

Managed client relationships and improved customer satisfaction metrics by streamlining service processes and implementing operational efficiencies across clinics.

Customer Service Process Improvement CRM Client Relations Data Analysis Cross Cultural Communication MS Office Zendesk

International Project Manager

Cbonds

Jan 2020 - Jan 2021 (1 year)

Organized international finance conferences and managed logistics for global events, coordinating with high-profile clients and partners to ensure seamless execution and improved stakeholder communication.

Event Management Logistics Stakeholder Management Cross Cultural Communication Notion Canva Project Coordination

Customer Success Manager

HSBC Bank Armenia

Jan 2019 - Jan 2021 (2 years)

Assisted in financial operations and client portfolio management, conducted market analysis, and supported strategic decision-making to enhance client outcomes.

Portfolio Management Financial Operations Market Analysis CRM MS Office Risk Analysis

Business Development Manager

StartUp UPV & IDEAS Centre

Jan 2018 - Jan 2019 (1 year)

Researched startup ecosystems and supported business planning and market strategy development to drive early-stage venture growth and international collaboration.

Market Research Business Planning Go To Market Strategy Stakeholder Engagement Cross Cultural Communication Innovation Analysis

International Sales Manager

ToolBoxSoftware

Jan 2018 - Dec 2018 (11 months)

Led international sales efforts, expanded business opportunities, and developed key client relationships to increase market reach.

International Sales Account Management CRM Negotiation Lead Generation Client Relationship Management

Office Manager

RosGosStrakh Armenia

Jan 2017 - Dec 2017 (11 months)

Managed daily administrative operations, coordinated office activities, and assisted with financial reporting and documentation to ensure smooth office workflow.

Office Management Administrative Support Workflow Optimization MS Office Coordination