AFAngelika Frankyan
@angelikafrankyan
Results-driven IT project manager with Agile expertise.
ArmeniaWhat I'm looking for
I am a results-driven IT Project Manager with over 5 years of experience in delivering complex projects across diverse industries, including gaming platforms, software development, and telecom. My proven ability to lead cross-functional teams and implement Agile methodologies has enabled me to optimize workflows and ensure timely, high-quality project delivery. I possess hands-on expertise in enhancing processes such as incident management, support operations, and CMS customization.
Throughout my career, I have successfully collaborated with international stakeholders, aligning project objectives with business goals to drive measurable results. My experience includes spearheading the development and integration of processes for incident management and support operations, adapting Agile practices to enhance team collaboration, and maintaining a compliance culture through comprehensive risk assessments. I am passionate about mentoring team members and fostering an environment that promotes high-quality project outcomes and team growth.
Experience
Work history, roles, and key accomplishments
Senior IT Project Manager
BostonGene LLC
Nov 2023 - Present (1 year 7 months)
Spearheaded the development and integration of processes for incident management, support operations, and development workflows. Adapted Agile practices to enhance team collaboration and delivery efficiency.
Senior Project Manager
TcoTeams
Jun 2021 - Mar 2023 (1 year 9 months)
Defined project scope, deliverables, and success metrics in collaboration with clients. Managed budgets and resource allocation to achieve financial targets.
Project Manager
Digitain LLC
Jan 2020 - Jun 2021 (1 year 5 months)
Led end-to-end project scoping, budgeting, and delivery, ensuring deadlines and scope adherence. Drove process improvements to enhance project performance.
Project Coordinator
Digitain LLC
Jun 2019 - Jan 2020 (7 months)
Defined project scope, deliverables, and success metrics in collaboration with clients. Managed budgets and resource allocation to achieve financial targets.
Incident Management and Service Desk Specialist
Digitain LLC
Jul 2018 - Jun 2019 (11 months)
Processed incident tickets and service requests, improving turnaround times. Supported Change and Release Management processes.
Senior Account Manager
BBT Voice
Aug 2017 - Aug 2018 (1 year)
Managed client accounts and ensured customer satisfaction. Developed strategies to enhance client relationships and drive sales.
Vice President of Membership
Telco Expo
Jul 2016 - Jun 2017 (11 months)
Oversaw membership programs and initiatives to increase engagement and retention. Collaborated with stakeholders to align membership goals with organizational objectives.
International Account Manager
Dexatel UO
Jul 2016 - Jun 2017 (11 months)
Managed international client accounts, ensuring service delivery and satisfaction. Developed strategies to expand market presence.
Sales and Customer Service Representative
Armentel CJSC
Mar 2014 - Feb 2016 (1 year 11 months)
Provided customer support and sales assistance to clients. Handled inquiries and resolved issues to ensure customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Yerevan State University
Master of Business Administration, Business Administration
2014 - 2016
YUYerevan State University
Bachelor’s in Service Management, Service Management
2009 - 2013
Availability
Location
ArmeniaAuthorized to work in
Social media
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