Angelika Frankyan - Senior IT Project Manager - BostonGene LLC | Himalayas
Angelika FrankyanAF
Open to opportunities

Angelika Frankyan

@angelikafrankyan

Results-driven senior IT project manager with Agile expertise.

Armenia

What I'm looking for

I seek a dynamic role that fosters collaboration and innovation, offering opportunities for professional growth and impactful project delivery.

I am a results-driven Senior IT Project Manager with over 5 years of experience in delivering complex projects across diverse industries, including gaming platforms, software development, and telecom. My proven ability to lead cross-functional teams and implement Agile methodologies has enabled me to optimize workflows and ensure timely, high-quality project delivery. I possess hands-on expertise in enhancing processes such as incident management, support operations, and CMS customization.

Throughout my career, I have successfully collaborated with international stakeholders, aligning project objectives with business goals to drive measurable results. My experience includes spearheading the development and integration of processes for incident management and support operations, adapting Agile practices to enhance team collaboration, and maintaining a compliance culture through comprehensive risk assessments. I am passionate about mentoring team members and fostering an environment that promotes high-quality project outcomes and team growth.

Experience

Work history, roles, and key accomplishments

BL
Current

Senior IT Project Manager

BostonGene LLC

Nov 2023 - Present (1 year 7 months)

Spearheaded the development and integration of processes for incident management, support operations, and development workflows. Adapted Agile practices to enhance team collaboration and delivery efficiency.

SP

Senior Delivery Manager

Sphere Partners

Mar 2023 - Aug 2023 (5 months)

Translated business requirements into actionable user stories. Mentored team members and supervised agile development cycles to maximize business value and efficiency.

TC

Senior Project Manager

TcoTeams

Jun 2021 - Mar 2023 (1 year 9 months)

Defined project scope, deliverables, and success metrics in collaboration with clients. Managed budgets and resource allocation to achieve financial targets.

DL

Project Manager

Digitain LLC

Jan 2020 - Jun 2021 (1 year 5 months)

Led end-to-end project scoping, budgeting, and delivery, ensuring deadlines and scope adherence. Drove process improvements to enhance project performance.

DL

Project Coordinator

Digitain LLC

Jun 2019 - Jan 2020 (7 months)

Defined project scope, deliverables, and success metrics in collaboration with clients. Managed budgets and resource allocation to achieve financial targets.

BV

Senior Account Manager

BBT Voice

Aug 2017 - Aug 2018 (1 year)

Managed client accounts and ensured customer satisfaction. Developed strategies to enhance client relationships and drive sales.

TE

Vice President of Membership

Telco Expo

Jul 2016 - Jun 2017 (11 months)

Oversaw membership programs and initiatives to increase engagement and retention. Collaborated with stakeholders to align membership goals with organizational objectives.

DU

International Account Manager

Dexatel UO

Jul 2016 - Jun 2017 (11 months)

Managed international client accounts, ensuring service delivery and satisfaction. Developed strategies to expand market presence.

AC

Sales and Customer Service Representative

Armentel CJSC

Mar 2014 - Feb 2016 (1 year 11 months)

Provided customer support and sales assistance to clients. Handled inquiries and resolved issues to ensure customer satisfaction.

Education

Degrees, certifications, and relevant coursework

YU

Yerevan State University

Master of Business Administration, Business Administration

2014 - 2016

Yerevan State University logoYU

Yerevan State University

Bachelor’s in Service Management, Service Management

2009 - 2013

Tech stack

Software and tools used professionally

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