Elen Melkonyan
@elenmelkonyan
I help SaaS customers adopt complex platforms, resolve technical issues, and achieve long-term success.
ArmeniaWhat I'm looking for
At ServiceTitan, I manage approximately 80 contractor accounts, driving product adoption, customer engagement, retention, and account growth by aligning platform capabilities with business goals and workflows.
Previously at JBoard and Ucraft, I conducted product demos, onboarded agency clients, created help documentation, supported domains, scrapers, integrations, and website workflows, and improved support outcomes through QA testing and AI assistant improvements. My work contributed to a 95% issue resolution rate within 24 hours, 90%+ CSAT, and a 60% increase in first-contact resolution.
I also managed 30+ data annotation projects at SuperAnnotate, leading client calls, coordinating QA teams, tracking budgets and KPIs, and proactively mitigating delivery risks.
Experience
Work history, roles, and key accomplishments
Managed a portfolio of approximately 80 contractor accounts, driving product adoption and retention. Monitored customer health scores in Gainsight and collaborated with internal teams to resolve escalations.
Education
Degrees, certifications, and relevant coursework
Yerevan State Linguistic University
Bachelor's Degree, Translation and Intercultural Communication
2018 - 2021
Pursued a degree in Translation and Intercultural Communication, focusing on linguistic and cultural studies.
Yerevan State College of Humanities
Associate's Degree, Translation and Service Management
2013 - 2017
Studied Translation and Service Management, gaining foundational knowledge in translation and service operations.
Tech stack
Software and tools used professionally
Availability
Location
ArmeniaAuthorized to work in
Job categories
Skills
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