Jane Ngandu

I am a dedicated Customer Experience Professional with over 8 years of hands-on experience in customer support, operations, and account management. My journey has equipped me with the skills to handle high-volume inquiries and resolve complex customer issues effectively. I pride myself on delivering empathetic and timely solutions, ensuring that every customer interaction is positive and productive.

Throughout my career, I have demonstrated the ability to work independently while managing my time efficiently. My proficiency in SAP, CRM systems, and the Microsoft Office Suite has enabled me to streamline workflows and improve operational efficiency. I have successfully resolved over 95% of customer complaints on the first interaction and reduced order processing errors by 30% through improved data validation workflows. My strong problem-solving abilities and adaptability allow me to thrive under pressure, making me a valuable asset to any team.