Leon Osoro
@leonosoro
Multilingual customer service professional with strong sales and hospitality experience.
KenyaWhat I'm looking for
I am a multilingual customer service professional with solid experience in German-language support, sales, and hospitality roles across Kenya and Germany. I have worked as a German Customer Service Representative and in multiple frontline hospitality and kitchen positions, demonstrating adaptability, customer focus, and operational reliability.
My recent four-year sales role and C1-level German customer support experience highlight my communication strengths and commercial acumen. I seek roles where I can leverage language skills (German, English, Swahili), customer-service experience, and sales ability to drive excellent customer outcomes and contribute to team success.
Experience
Work history, roles, and key accomplishments
German Customer Service Rep
Teleperformance
Jul 2024 - Present (1 year 3 months)
Provided German C1-level customer service handling inquiries and support for German-speaking customers from 07/2024 onward, maintaining quality standards and resolution targets.
Salesperson
Mtwapa Beverages Limited
Nov 2020 - Jun 2024 (3 years 7 months)
Managed sales activities and customer relationships, contributing to revenue generation and distribution efforts from 11/2020 to 06/2024.
Intern
Daton Engineering
Feb 2020 - Jul 2020 (5 months)
Completed an engineering internship supporting projects and gaining practical experience in engineering tasks from 02/2020 to 07/2020.
Waiter / Kitchen Assistant
Restaurant zum Mühlengarten
Mar 2018 - Nov 2018 (8 months)
Served customers and assisted in kitchen operations, improving service flow and supporting kitchen staff from 03/2018 to 11/2018.
Kitchen Assistant
Gasthof Tannweg
Jul 2017 - Mar 2018 (8 months)
Supported kitchen operations and food preparation during short-term engagements in 07/2017 and 02/2018, maintaining cleanliness and prep standards.
Education
Degrees, certifications, and relevant coursework
Hochschule Zittau/Görlitz
Feststellungsprüfung (FSP), Preparatory Examination
2017 - 2018
Completed Feststellungsprüfung (FSP) at Hochschule Zittau/Görlitz in 2017–2018 to qualify for university studies.
VKVolkshochschule Karlsruhe
German B2, German Language
2016 - 2016
Completed German language course at B2 level at Volkshochschule Karlsruhe in 2016.
Mtwapa Elite Academy
Kenya Certificate of Secondary Education, Secondary Education
2011 - 2014
Grade: A-
Completed secondary education culminating in the Kenya Certificate of Secondary Education (K.C.S.E).
Loreto Convent Mombasa
Kenya Certificate of Primary Education, Primary Education
2003 - 2010
Grade: 398/500
Completed primary education and attained the Kenya Certificate of Primary Education (K.C.P.E) with a score of 398/500.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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