Yen Maderazo

I am a dedicated Virtual Assistant with two years of experience providing efficient and comprehensive support to busy professionals in the healthcare sector. My expertise lies in managing schedules, organizing tasks, and handling correspondence, all while maintaining a high level of client satisfaction. I pride myself on being a strong multitasker, committed to streamlining processes and optimizing time management for my clients.

During my tenure at Optum Global Solutions, I worked as a Patient Care Advocate, where I was responsible for refilling patients' prescriptions and ensuring the accuracy of critical information such as patient names and shipping addresses. My role required excellent customer service skills to ensure patient satisfaction. Additionally, I have experience as a Billing Specialist, where I effectively communicated with clients and managed insurance information, consistently hitting targets for patient invoices.