Open to opportunities

Ericbon Balmes

@ericbonbalmes

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Detail-oriented administrative professional with over 5 years of experience.

Philippines

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What I'm looking for

I seek a role in a collaborative environment that values growth and innovation.

I am an administrative professional with over 5 years of experience in customer support, data processing, and utilizing various computer tools. My expertise lies in managing vast amounts of data with precision, ensuring data integrity, and automating administrative processes. I am eager to apply my skills as a full-time Admin Assistant at BruntWork, where I can contribute to business operations through accurate data entry and effective problem-solving.

Throughout my career, I have demonstrated a strong commitment to client satisfaction and team collaboration. At Dyninno Inc, I was recognized as a retention specialist for my ability to foster positive experiences for clients and minimize refunds. My proactive approach to problem-solving and data-driven insights have allowed me to anticipate client needs and provide tailored recommendations, enhancing overall service quality.

I thrive in growth-oriented environments where I can leverage my strengths in Excel, Google Sheets, and task management. I am dedicated to continuous improvement and look forward to further developing my abilities in remote team assistance and data management.

Experience

Work history, roles, and key accomplishments

Customer Service Support

Dyninno Inc

May 2024 - Apr 2025 (11 months)

Assisted parents in registering their children for casting opportunities by answering inquiries about the casting process, sharing details on available roles, guiding them through submissions, and addressing any concerns to foster a positive experience for both children and parents. Managed incoming emails related to general inquiries, casting calls, refunds, cancellations, and deactivation for pa

Customer Service Outbound Calling Social Media Management Problem Solving Data Analysis Team Collaboration Process Improvement

Customer Service Support

Dyninno Inc

May 2024 - Apr 2025 (11 months)

Assisted parents in registering their children for casting opportunities by answering inquiries and guiding them through submissions. Managed incoming emails related to general inquiries, casting calls, refunds, cancellations, and deactivation for parents registered on the Kidscasting platform. Handled both inbound and outbound calls to address queries and sales, provided information, and resolved

Customer Service Outbound Calling Social Media Management Problem Solving Data Analysis Team Collaboration Communication

Customer Service Representative

Cognizant Technology Solutions Philippines Incorporation

Aug 2021 - Feb 2023 (1 year 6 months)

Took customers’ delivery, pick-up, and plan-ahead orders through our main (BO) tool and online. Transferred bulk orders, order modifications, and cancellations to the restaurant. Ensured the achievement of target average handling time, order percentage, and customer satisfaction.

Order Taking Order Management Customer Satisfaction Sales Quality Assurance Process Optimization Team Leadership Performance Metrics Communication

Customer Service Representative

Cognizant Technology Solutions Philippines Incorporation

Aug 2021 - Feb 2023 (1 year 6 months)

Took customers’ delivery, pick-up, and plan-ahead orders through the main BO tool and online. Transferred bulk orders, order modifications, and cancellations to the restaurant. Ensured the achievement of target average handling time, order percentage, and customer satisfaction.

Order Taking Order Management Customer Satisfaction Sales Quality Assurance Process Improvement Team Leadership Communication Problem Solving

Technical Support Representative

Teletech

Nov 2018 - Jul 2021 (2 years 8 months)

Guided customers to purchase mobile phones, laptops, appliances, home theater devices, and subscription plans. Assisted customer in canceling and tracking their orders through the express lane, Yantra, and POS tools. Helped customer with renewing their subscription plans.