Ella Claire Hotricano

I am a detail-oriented customer service and administrative professional with hands-on experience managing customer inquiries, creating and dispatching job orders, and maintaining accurate records via CRM systems. I thrive in fast-paced environments and consistently deliver high-quality support while maintaining a positive, professional demeanor.

During my tenure at Oriental & Motolite Marketing Corporation I handled calls, social media queries, ticket creation, scheduling with distributors, and complaint resolution, improving response coordination and record accuracy. My internship experience included processing subscriber receipts, organizing documentation by serial number, and tracking job orders to ensure timely completion.

I bring proficiency in Microsoft Office, Google Workspace, CRM tools, and basic graphic design, complemented by training in digital literacy, cybersecurity awareness, and gender sensitivity. I am adaptable, organized, and committed to contributing to team success through reliable administrative and customer-focused support.