Erica Watts

Handled customer inquiries with professionalism and empathy, documented interactions in the CRM, and contributed to support policies while maintaining high quality standards.

Founded and operate a hair and skin product line, managing customer relationships, product education, and business operations to grow brand recognition.

Supported production by packaging and labeling products for shipment, supplying materials to production, training new hires, and maintaining sanitation standards.

Organized inventory, accurately picked and packed orders for shipment, and collaborated with team members to meet daily operational targets.

Repacked returned clothing, jewelry, and shoes and prepared items for resale, ensuring product condition and accurate processing of returns.

Completed customer orders by picking, packing, and preparing shipments while maintaining a safe and clean work environment to meet fulfillment targets.

Provided customer service, accepted and posted payments, and maintained daily balanced spreadsheets to support billing and account accuracy.

Performed overnight stocking duties to restock shelves and maintain store inventory levels and presentation standards.

Managed general office administration including filing, scheduling, faxing, and placing orders to support dealership operations.

Assisted clients with financial services, screened eligibility, maintained records, and followed HIPAA guidelines to ensure compliant service delivery.

Completed a Bachelor's program in Business Management with a focus on Human Resources through Colorado Technical University's online campus from 2021 to 2025.

Completed an Associate in Science in Health Administration via Colorado Technical University's online campus from April 2016 to September 2017.

Completed a certificate program in Medical Billing and Coding at Advanced Career Institute in 2007.