Mary Jo Novak

Manage independent client accounts, educate customers on product lines, and process custom order requests.

Supported daily order flow and complex warehouse operations in a fast-paced, high-volume logistics environment. Maintained strict attention to detail to ensure zero-error processing and timing efficiency.

Supported daily order flow and complex warehouse operations in a fast-paced, high-volume logistics environment. Maintained strict attention to detail to ensure zero-error processing and timing efficiency.

Fulfilled customer orders and supported line operators with an emphasis on safe, accurate handling and optimal throughput. Monitored inventory flow and communicated effectively across teams to meet daily delivery targets.

Greeted and assisted incoming clients, managing front-desk interactions with a positive, professional attitude.

Collaborated with master stylists to deliver high-quality salon services and maintain optimal client satisfaction.

Supported internal corporate teams and resolved critical customer inquiries and complaints efficiently. Maintained absolute data accuracy in daily service logs, records management, and client paperwork.

Verified confidential customer information and managed rapid, accurate entry of prescription data. Cross-trained actively as a Distribution Clerk to streamline mail sorting and internal fulfillment tasks.

Transferred and keyed critical federal data from scanned W-2 documents directly into internal databases. Manually reviewed system batches and corrected errors prior to final document processing.

Certified as a Cosmetologist.

Completed two years of coursework in Business Administration.

Completed two years of coursework in Business Administration.

Graduated with a focus in Business Studies.