Lyndon Darden
@lyndondarden
Dedicated professional with experience in customer service and operations.
What I'm looking for
I am a dedicated professional with a diverse background in customer service and operations, currently working as a Fulfillment Center Warehouse Associate at Amazon. My role involves ensuring timely shipping of inventory and training new associates, which has honed my leadership and organizational skills. I take pride in my ability to adapt to various tasks and contribute positively to team dynamics.
Previously, I served as a Grievance and Appeals Coordinator at Evolent Health, where I managed the processing of appeals and grievances, ensuring compliance with company standards. My experience in this role allowed me to develop strong analytical skills and a keen attention to detail, which I apply in every aspect of my work. I am passionate about helping others and thrive in environments where I can make a meaningful impact.
Experience
Work history, roles, and key accomplishments
Fulfillment Center Warehouse Associate
Amazon.com
Oct 2021 - Present (3 years 9 months)
As a Fulfillment Center Warehouse Associate, I was responsible for picking and counting inventory to ensure timely and accurate shipping to customers. I also served as a Learning Ambassador, training new associates on effective work execution and assisting managers with various tasks.
Assistant Coach
Gwendolyn Brooks College Preparatory Academy
Sep 2015 - Present (9 years 10 months)
I coach and assist youth bowlers, coordinating and facilitating practices and meetings. I issue notices to parents and students and manage transportation and reporting for events.
Youth Aid
Olympia Lanes Youth Bowlers
Sep 2008 - Present (16 years 10 months)
I coach and assist youth bowlers, coordinating and facilitating practices. I provide additional lessons and techniques to help youth improve their bowling skills.
Grievance and Appeals Coordinator
Evolent Health
Nov 2017 - Present (7 years 8 months)
I managed the end-to-end process of grievances and appeals, including collecting, organizing, and tracking information from various sources. I handled inbound and outbound communications, resolved member grievances, and referred appeals to the Appeals RN, consistently meeting productivity and quality standards.
Customer Service Representative
Valence Health
Dec 2016 - Present (8 years 7 months)
I responded to inquiries from members, providers, agents, and brokers regarding health insurance benefits, eligibility, and claims. I analyzed problems, provided solutions, and maintained effective working relationships with physician office staff, while also assisting with new hire training.
Sales Associate
Kohl's
May 2016 - Present (9 years 2 months)
I maintained merchandise presentation standards, including replenishment, signing, and sizing, and assisted with fitting room recovery and sales floor returns. I ensured the cleanliness and organization of fitting rooms, sales floor, and work areas, and resolved ad issues.
TLP Specialist
Outreach Academy LLC
Oct 2015 - Present (9 years 9 months)
I enrolled recently released juveniles into a program and maintained security and safety procedures for residents and the facility. I monitored resident movements, documented behavioral patterns, and participated in treatment team meetings.
Sous Chef
Cypress Inn Restaurant
May 2014 - Present (11 years 2 months)
I was promoted from table maintenance to Sous Chef, responsible for preparing and distributing dishes to guests. I ensured quality presentation of dishes and maintained the general upkeep of the establishment.
Machinist
Brose
May 2014 - Present (11 years 2 months)
I provided supplies and materials to ensure machine functionality and assisted the assembly line with production and delivery. I utilized heavy equipment and machinery to meet daily tasks and requirements.
Package Handler
FedEx Ground
Sep 2013 - Present (11 years 10 months)
I loaded packages and supplies into vehicles for distribution and assisted in additional departments to ensure prompt deliveries. I also developed a process to organize and structure operations.
Attendant
Castaways Bowl
Apr 2012 - Present (13 years 3 months)
I provided maintenance to ensure the cleanliness and functionality of the facility. I assisted guests to ensure safe and enjoyable visits, and helped with purchases and other requests.
Education
Degrees, certifications, and relevant coursework
University of Alabama
Bachelors of Arts, Psychology
Completed a Bachelor of Arts in Psychology. Studied various aspects of human behavior and mental processes.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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