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l roweLR
Open to opportunities

l rowe

@lrowe

Experienced customer service and operations professional with proven management and coordination skills.

United States
Message

What I'm looking for

I seek a role leveraging operations and customer-service strengths, with clear processes, team collaboration, and growth into stable management responsibilities.

I am a highly experienced customer service and operations professional with a track record of improving customer relationships, satisfaction, and retention. I have performed hands-on operational roles including scale house operations, dispatching, billing support, and administrative coordination while maintaining accurate records, compliance logs, and daily reporting.

I bring demonstrated management experience leading teams in fast-paced environments, strong attention to detail, and practical skills across scheduling, inventory and cash management, insurance verification, and EMR systems. I consistently resolve issues through clear communication with stakeholders and prioritize efficient, reliable service.

Experience

Work history, roles, and key accomplishments

CVS Pharmacy logoCP

Pharmacy Technician Trainee

CVS Pharmacy

Aug 2022 - Aug 2023 (1 year)

Assisted pharmacists with inventory, medication preparation, insurance verification, and pricing while maintaining HIPAA-compliant patient care processes.

Amazon logoAM

Warehouse Associate

Sep 2019 - Mar 2021 (1 year 6 months)

Led a team of 30+ during interim management, met operational metrics, managed package sorting and tracking, and operated heavy machinery and handheld devices to maintain throughput.

Education

Degrees, certifications, and relevant coursework

SC

Spotsylvania Career & Technical Center

Cosmetology

Completed Cosmetology training at Spotsylvania Career & Technical Center in Fredericksburg, VA.

CS

Chancellor High School

High School Diploma

High School Diploma from Chancellor High School in Fredericksburg, VA.

Germanna Community College logoGC

Germanna Community College

Attended Germanna Community College (location: Fredericksburg and Locust Grove, VA).

Tech stack

Software and tools used professionally

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l rowe - Office Coordinator - GFL Environmental | Himalayas