l rowe
@lrowe
Experienced customer service and operations professional with proven management and coordination skills.
What I'm looking for
I am a highly experienced customer service and operations professional with a track record of improving customer relationships, satisfaction, and retention. I have performed hands-on operational roles including scale house operations, dispatching, billing support, and administrative coordination while maintaining accurate records, compliance logs, and daily reporting.
I bring demonstrated management experience leading teams in fast-paced environments, strong attention to detail, and practical skills across scheduling, inventory and cash management, insurance verification, and EMR systems. I consistently resolve issues through clear communication with stakeholders and prioritize efficient, reliable service.
Experience
Work history, roles, and key accomplishments
Office Coordinator
GFL Environmental
Dec 2024 - Present (1 year 1 month)
Operate scale house systems to accurately weigh and record loads, coordinate trucking schedules and dispatch drivers, and generate daily operational reports to ensure efficient operations and accurate revenue reporting.
Administrative Assistant
SERVE
May 2024 - Dec 2024 (7 months)
Assisted executive and financial leadership, coordinated emergency utility assistance with Dominion Power, managed guest intake and food assistance logistics, and maintained volunteer and court documentation.
Cosmetologist / Manager
Smart Style Hair Salon
Aug 2023 - May 2024 (9 months)
Provided cosmetology services and managed salon operations, maintaining client records, inventory, and staff coordination during a subsequent tenure.
Pharmacy Technician Trainee
CVS Pharmacy
Aug 2022 - Aug 2023 (1 year)
Assisted pharmacists with inventory, medication preparation, insurance verification, and pricing while maintaining HIPAA-compliant patient care processes.
IME Coordinator
CorVel Corporation
Apr 2021 - Aug 2022 (1 year 4 months)
Updated workers' compensation records, processed claims, entered data, and generated reports and tracking documents to support claims management workflows.
Led a team of 30+ during interim management, met operational metrics, managed package sorting and tracking, and operated heavy machinery and handheld devices to maintain throughput.
Cosmetologist / Manager
Smart Style Hair Salon
Aug 2012 - Sep 2017 (5 years 1 month)
Provided cosmetology services, built long-term client relationships, and managed salon operations including leading a team of 5+ staff, inventory tracking, scheduling, and POS/cash handling.
Education
Degrees, certifications, and relevant coursework
Spotsylvania Career & Technical Center
Cosmetology
Completed Cosmetology training at Spotsylvania Career & Technical Center in Fredericksburg, VA.
Chancellor High School
High School Diploma
High School Diploma from Chancellor High School in Fredericksburg, VA.
Germanna Community College
Attended Germanna Community College (location: Fredericksburg and Locust Grove, VA).
Availability
Location
Authorized to work in
Job categories
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