Bryana Aybar
@bryanaaybar
Friendly customer service representative with extensive experience in client relations.
United StatesWhat I'm looking for
I'm a dedicated customer service representative with a strong background in assisting clients across various industries. My experience spans over a decade, where I've honed my skills in communication, problem-solving, and customer satisfaction. Currently, I work remotely for ASICS, managing chat and email inquiries, as well as inbound calls, ensuring that customers receive timely assistance with refunds, replacements, and order management.
In addition to my role at ASICS, I have worked with ResultsCX, where I handle incoming and outgoing calls to support customers with their accounts. My entrepreneurial spirit shines through my self-employment as a hair braider and stylist, where I deliver exceptional service and build lasting relationships with my clients. My previous experience as a warehouse manager at Tailored Beauty equipped me with skills in shipping, handling, and customer service, further enhancing my ability to meet diverse client needs.
Experience
Work history, roles, and key accomplishments
Results Associate
ResultsCX
Oct 2023 - Present (1 year 9 months)
Managed incoming and outbound calls, assisting customers with their CVS accounts. Provided comprehensive support for various customer inquiries.
Customer Service Representative
ASICS
Jul 2024 - Present (1 year)
Provided customer service via chat and email, handling inbound calls for refunds, replacements, and order management. Assisted customers with placing and canceling orders, ensuring efficient resolution of inquiries.
Hair Braider and Stylist
Self Employed
Jan 2010 - Present (15 years 6 months)
Provided professional hair braiding, dreadlocks, twists, and sew-in services. Managed client bookings and delivered excellent customer service.
Warehouse Manager
Tailored Beauty
Oct 2020 - Sep 2022 (1 year 11 months)
Oversaw shipping and handling operations, including product production, stocking, and pallet preparation. Managed customer service for online applications and reviews, and operated a forklift.
Lead Server/Customer Service
Chicken Salad Chick
Sep 2014 - Aug 2015 (11 months)
Performed lead server duties, ensuring efficient service and customer satisfaction. Provided excellent customer service in a fast-paced environment.
Cleaner
Bright Touch Janitorial
Jan 2019 - Apr 2019 (3 months)
Performed cleaning duties in restrooms, break areas, and offices. Maintained a high standard of cleanliness for commercial spaces.
Cashier/Fitting Room Attendant
Macys
Nov 2013 - Jan 2014 (2 months)
Operated as a cashier and fitting room attendant, handling customer transactions and assisting with fitting room needs. Provided customer service and answered phone calls.
Customer Service Rep and Hair Braider
Global Beauty Supply Store
Jun 2007 - Dec 2010 (3 years 6 months)
Maintained store cleanliness and assisted customers with braiding and other hairstyles. Operated as a cashier and initiated contact to help customers.
Education
Degrees, certifications, and relevant coursework
Chattahoochee Technical College
Diploma, Cosmetology
Currently pursuing a diploma in Cosmetology, focusing on hair care, styling, and beauty techniques. Developing practical skills and theoretical knowledge essential for a career in the beauty industry.
North Cobb High School
Diploma, General Studies
Completed high school education, gaining foundational knowledge and skills across various subjects. Prepared for further academic pursuits and professional development.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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