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@bryanaaybar
Friendly customer service representative with extensive experience in client relations.
United StatesI'm a dedicated customer service representative with a strong background in assisting clients across various industries. My experience spans over a decade, where I've honed my skills in communication, problem-solving, and customer satisfaction. Currently, I work remotely for ASICS, managing chat and email inquiries, as well as inbound calls, ensuring that customers receive timely assistance with refunds, replacements, and order management.
In addition to my role at ASICS, I have worked with ResultsCX, where I handle incoming and outgoing calls to support customers with their accounts. My entrepreneurial spirit shines through my self-employment as a hair braider and stylist, where I deliver exceptional service and build lasting relationships with my clients. My previous experience as a warehouse manager at Tailored Beauty equipped me with skills in shipping, handling, and customer service, further enhancing my ability to meet diverse client needs.
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Work history, roles, and key accomplishments
ASICS
Jul 2024 - Present (1 year 4 months)
Provided customer service via chat and email, handling inbound calls for refunds, replacements, and order management. Assisted customers with placing and canceling orders, ensuring efficient resolution of inquiries.
ResultsCX
Oct 2023 - Present (2 years 1 month)
Managed incoming and outbound calls, assisting customers with their CVS accounts. Provided comprehensive support for various customer inquiries.
Self Employed
Jan 2010 - Present (15 years 10 months)
Provided professional hair braiding, dreadlocks, twists, and sew-in services. Managed client bookings and delivered excellent customer service.
Tailored Beauty
Oct 2020 - Sep 2022 (1 year 11 months)
Oversaw shipping and handling operations, including product production, stocking, and pallet preparation. Managed customer service for online applications and reviews, and operated a forklift.
Bright Touch Janitorial
Jan 2019 - Apr 2019 (3 months)
Performed cleaning duties in restrooms, break areas, and offices. Maintained a high standard of cleanliness for commercial spaces.
Chicken Salad Chick
Sep 2014 - Aug 2015 (11 months)
Performed lead server duties, ensuring efficient service and customer satisfaction. Provided excellent customer service in a fast-paced environment.
Macys
Nov 2013 - Jan 2014 (2 months)
Operated as a cashier and fitting room attendant, handling customer transactions and assisting with fitting room needs. Provided customer service and answered phone calls.
Global Beauty Supply Store
Jun 2007 - Dec 2010 (3 years 6 months)
Maintained store cleanliness and assisted customers with braiding and other hairstyles. Operated as a cashier and initiated contact to help customers.
Degrees, certifications, and relevant coursework
Diploma, Cosmetology
Currently pursuing a diploma in Cosmetology, focusing on hair care, styling, and beauty techniques. Developing practical skills and theoretical knowledge essential for a career in the beauty industry.
Diploma, General Studies
Completed high school education, gaining foundational knowledge and skills across various subjects. Prepared for further academic pursuits and professional development.
Software and tools used professionally
United StatesYou can contact Bryana and 90k+ other talented remote workers on Himalayas.
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