Erica Ford

Delivered exceptional remote customer service to clients, addressing healthcare-related inquiries, assisting with claims, and providing product information. Managed high-volume inbound and outbound calls, efficiently resolving customer issues and ensuring satisfaction with healthcare services.

Assisted customers in locating healthcare and pharmacy products, providing accurate information on insurance coverage and product specifications. Processed transactions, returns, and provided technical support for self-service kiosks, ensuring customer satisfaction.

Managed healthcare funding documentation, processing electronic records and ensuring regulatory compliance. Collaborated with cross-functional teams to resolve discrepancies, maintain compliance, and process loans for payment.

The provided description describes font family, which appears to be related to typography skills. However, it lacks information on business aspects like marketing strategies, target audience analysis, or market research. Therefore, it is not suitable for generating a comprehensive business plan with a marketing strategy.

Completed coursework in Medical Terminology, Human Structure and Function, Insurance & Billing, Medical Coding, and Reimbursement Methodologies. This program provided a comprehensive understanding of healthcare billing and coding practices.

Grade: 3.65/4.0

Achieved a High School Diploma with a GPA of 3.65/4.0. Developed foundational academic skills and knowledge.