Erica Crespo

Coordinated disaster case management and reviewed FEMA applications to ensure accuracy and timely housing placements for displaced applicants. Monitored communications and facilitated care coordination across providers and community resources.

Performed quality assurance on disaster relief applicant files, verifying documentation per program guidelines and facilitating rehousing and care management. Collected and maintained program data for reporting and compliance.

Managed applicant intake, income verification, and case progression in Canopy Software to ensure consistency and accuracy for awards and disaster recovery assistance. Reviewed final agreements and documentation per county and state guidelines.

Inputted and validated EAP database records, assisted with state program applications, and reviewed case documents for fraud and eligibility. Supported distribution of stipends and disaster recovery housing placements for vulnerable populations.

Provided in-person support to driver partners, resolved technical and account issues, and conducted hiring and onboarding to ensure operational readiness. Delivered high-quality customer support and troubleshooting.

Oversaw daily store operations, staff scheduling, training, and planogram changes while handling escalations to maintain service levels. Supported promotional execution and improved store performance.

Managed store operations, trained and supervised employees, and resolved customer complaints to maintain service standards and operational efficiency. Ensured strong customer service and team performance.

High school diploma from Grace Dodge Vocational and Technical School with vocational and technical training.

Completed a Bachelor of Business Administration with coursework in business and management.