Marielle Garcia
@mariellegarcia
Bilingual customer service and case management professional focused on client-centered solutions.
United StatesWhat I'm looking for
I am a dedicated bilingual (English & Spanish) customer service and case management professional with experience across social services, utilities, education, and retail. I build strong client relationships, communicate clearly, and manage documentation with attention to detail.
In my current role as a Case Manager, I coordinate care for unaccompanied child refugees, manage reunification processes, and ensure compliance with federal policies while keeping families and sponsors informed.
My background includes frontline customer support, transactional accuracy, translation and notary services, and classroom supervision as a substitute teacher supporting K–12 and SPED-ED students.
I hold a Bachelor’s Degree in Individualized Studies and bring adaptability, problem-solving, and a collaborative mindset to roles that require empathy, clear communication, and reliable administrative execution.
Experience
Work history, roles, and key accomplishments
Case Manager
The Providence Group
Jun 2024 - Present (1 year 8 months)
Coordinate care and reunification for unaccompanied child refugees, ensuring assessments, documentation, and sponsor vetting comply with federal policies while communicating case updates and resolving concerns.
Customer Service Representative
Lake Section Water Company
May 2023 - May 2024 (1 year)
Handled customer inquiries, billing, payments, and account changes while providing translation and notary services and maintaining accurate cash and electronic transaction batching.
Substitute Teacher
Gadsden Independent School District
Jan 2023 - May 2023 (4 months)
Delivered lesson plans and supervised K–12 classrooms, supported SPED departments, monitored students, and filed reports while serving as a positive role model.
LOCustomer Service & Sales
Lowe's
May 2020 - Nov 2022 (2 years 6 months)
Provided front-line customer service across departments, processed transactions, managed returns/exchanges and online order pickups, and used bilingual skills to improve Spanish-speaking customer satisfaction.
Education
Degrees, certifications, and relevant coursework
NUNew Mexico State University
Bachelor of Arts, Individualized Studies
Completed a Bachelor’s Degree in Individualized Studies with interdisciplinary coursework culminating in December 2023.
Chaparral High School
High School Diploma, High School Diploma
Earned a High School Diploma in May 2019 with coursework supporting readiness for postsecondary education and employment.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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