Shalanda Muller
@shalandamuller
I’m a case management and care coordination professional who drives quality, compliance, and clear communication to improve outcomes.
United StatesWhat I'm looking for
I lead complex, documentation-driven cases by interpreting federal and regulatory guidance, validating eligibility, and delivering clear next steps to survivors and members. At FEMA, I handled Individual Assistance work end-to-end, supporting lifesaving services through registration assistance, referrals, and compliant case determinations.
I also take ownership of quality and continuous improvement. I conduct quality control reviews and overreads to identify documentation gaps, processing errors, and compliance risks, then track and report outcomes to support process improvements. As an Individual and Households Program Crew Lead, I oversee secondary review and deliver training focused on documentation requirements, data integrity, and survivor communication.
In healthcare, I serve as a Care Navigator/Care Coordinator by reviewing clinical, behavioral health, and SDOH data and ensuring HIPAA-aligned, payer-ready documentation. I perform needs assessments, monitor progress, update individualized care plans, and coordinate with multidisciplinary teams and community resources—especially for chronic disease management such as diabetes and asthma.
My background in social services strengthens how I assess risk, coordinate support, and respond in high-stakes situations. I’ve managed child welfare caseloads with safety planning, court-ready documentation, and crisis intervention; earlier roles included support enforcement and disability determination work involving detailed record abstraction, fraud/waste awareness, and data reporting for quality improvement.
Experience
Work history, roles, and key accomplishments
Care Navigator / Coordinator
Centene Corporation
May 2024 - Present (2 years 2 months)
Reviewed and abstracted clinical, behavioral health, and social determinants of health data to support care coordination and quality outcomes. Maintained HIPAA-compliant documentation, conducted needs assessments, and coordinated services with providers and community organizations while monitoring member progress.
Emergency Management Specialist
Federal Emergency Management Agency
Nov 2022 - Mar 2026 (3 years 4 months)
Communicated with disaster survivors on FEMA Individual Assistance program case status, eligibility, documentation requirements, and next steps. Conducted record review and quality control, supported compliance with federal policies, and served as an Individual and Households Program crew lead, including training and secondary review.
Social Worker / Case Manager
Cabarrus County Department of Social Services
May 2022 - Jul 2024 (2 years 2 months)
Managed a high-volume child welfare caseload, completing intake, investigation, and ongoing assessments of abuse, neglect, and dependency allegations. Conducted quality reviews of safety and service plans, maintained audit-ready documentation, and coordinated placements and services while presenting findings to courts and multidisciplinary teams.
Support Enforcement Specialist
Virginia Department of Social Services
Feb 2018 - Apr 2022 (4 years 2 months)
Maintained complete and accurate records in state child support systems and assisted the public with complex regulatory questions about case status and compliance options. Established and enforced child and medical support obligations through administrative and judicial actions, and prepared legal documents and court testimony materials.
Adjudication Specialist III
Disability Determination Services (SSA)
Aug 2014 - Feb 2018 (3 years 6 months)
Reviewed and abstracted medical, psychological, and educational records to adjudicate disability claims in accordance with SSA and quality standards. Identified missing or inconsistent information, supported quality improvement efforts through data analysis, and handled applicant and evaluator inquiries regarding requirements and decisions.
Housing Case Manager
Transitions Housing Alliance
Jul 2012 - Jan 2013 (6 months)
Assessed individuals experiencing homelessness, including housing barriers and health and behavioral needs, and developed individualized housing and service plans. Assisted clients with navigating housing options and applications for public benefits, while documenting contacts, progress, and outcomes.
Education
Degrees, certifications, and relevant coursework
Liberty University
Master’s Degree, Human Services
Grade: GPA: 3.0
Master’s degree in Human Services with a minor in Marriage and Family. GPA was 3.0 and 36 credits were earned.
Ashford University
Bachelor’s Degree, Psychology
Grade: GPA: 3.0
Bachelor’s degree in Psychology. GPA was 3.0 and 120 credits were earned.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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