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Mckenzie Marceaux

@mckenziemarceaux

Experienced disaster recovery and case management professional focused on client-centered housing solutions.

United States
Message

What I'm looking for

I seek a client-focused role in disaster recovery or housing services where I can lead teams, manage high caseloads, train staff, and improve processes to support survivor outcomes.

I am an experienced disaster recovery and case management professional with a strong background in eligibility determination, housing placement, and long-term recovery coordination. I bring consistent attention to detail and compassion when supporting disaster survivors and vulnerable populations.

In my current roles I perform comprehensive eligibility reviews, maintain accurate case records, and coordinate housing placements while ensuring compliance with federal and state guidelines. I routinely manage high-volume caseloads and respond to escalated housing concerns with urgency and professionalism.

As a team lead and trainer, I review colleagues' work, run productivity reports, create organizational tools, and provide procedural training and oversight. I have acted as interim supervisor and regularly collaborate with internal teams and external agencies to uphold program accountability and client outcomes.

Earlier roles in workforce services and the district attorney’s office developed my administrative, documentation, and client-intake skills, including building efficiencies with Excel and case management systems. I am motivated by problem-solving, leadership, and supporting sustainable recovery for clients.

Experience

Work history, roles, and key accomplishments

LP
Current

Team Lead / Disaster Case Manager

Louisiana Disaster Case Management Program

Mar 2023 - Present (2 years 7 months)

Led a team of disaster case managers, reviewed work products and productivity reports, trained staff, and managed caseloads to deliver long-term recovery services and grant application support for disaster survivors.

AC
Current

Case Manager / Youth Outreach Specialist

American Job Center

Feb 2020 - Present (5 years 8 months)

Conduct intake and eligibility determination, develop individualized training and employment plans, provide ongoing case management and labor market guidance to jobseekers, and manage reporting requirements.

GP

Disaster Case Manager

Governor's Office of Homeland Security and Emergency Prepare

Apr 2021 - Mar 2023 (1 year 11 months)

Served as onsite liaison between survivors and government agencies, conducted site visits and recovery planning, maintained case files and coordinated resources to support permanent housing outcomes.

CO

Pre-Trial Diversion Case Manager

Calcasieu Parish District Attorney's Office

Dec 2015 - Jul 2019 (3 years 7 months)

Managed intake and individualized case plans for diversion participants, maintained electronic case logs, coordinated drug screenings and court motions, and oversaw financial and correspondence processes for the program.

CO

Misdemeanor Secretary

Calcasieu Parish District Attorney's Office

Aug 2011 - Apr 2014 (2 years 8 months)

Filed discovery materials, assisted prosecutors in court, created official correspondence for victims and defendants, and supported misdemeanor case processing and courtroom proceedings.

CO

Student Worker

Calcasieu Parish District Attorney's Office

Jun 2011 - Aug 2011 (2 months)

Assisted with filing legal documents and distributing discovery materials while supporting office communication and clerical tasks during the summer program.

Education

Degrees, certifications, and relevant coursework

SOWELA Technical Community College logoSC

SOWELA Technical Community College

Associate of Applied Science, Criminal Justice

Completed coursework toward an Associate of Applied Science in Criminal Justice (semesters completed; degree not indicated as conferred).

AS

Alfred M. Barbe High School

High School Diploma, High School Diploma

Graduated high school in May 2012 with coursework preparing for postsecondary studies and workforce entry.

Tech stack

Software and tools used professionally

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Mckenzie Marceaux - Eligibility Specialist - Florida Department of Emergency Management | Himalayas