Open to opportunities

Elizabeth Ruiz

@elizabethruiz

Bilingual case manager and community advocate delivering trauma-informed, person-centered support and equity-driven impact.

United States

Message

What I'm looking for

I’m looking for a role where I can deliver trauma-informed, person-centered case management, advance equity, and advocate across systems to secure benefits, housing, and long-term stability—especially in nonprofit, education, and public service settings.

I’m a bilingual (English/Spanish) Community Advocate & Case Manager with a track record of transforming lives through strategic advocacy, trauma-informed care, and resource coordination. I’m known for building trust with vulnerable populations while navigating complex systems to remove barriers.

In my current role as a SOAR Specialist / Health Resource Care Coordinator, I lead SSI/SSDI, SNAP, and Medicaid application processes, coordinate housing placements and wraparound services, and create individualized care plans that promote stability and independence. I advocate across systems to secure life-changing resources for high-need individuals.

Earlier, I served as a Lead Case Manager and Lead Support Specialist, where I managed high-volume caseloads, designed service plans aligned with recovery pathways, and delivered trauma-informed emotional support to strengthen resilience and self-advocacy. I also directed life skills programming and coordinated home care staffing and compliance—grounding my work in structure, accountability, and real-world outcomes.

Experience

Work history, roles, and key accomplishments

Current

SOAR Specialist

Current

VFCCH

Jan 2022 - Present (4 years 5 months)

Led SSI/SSDI, SNAP, and Medicaid application processes to improve access to critical benefits. Coordinated housing placements and wraparound services, developed individualized care plans, and advocated across systems to remove barriers.

Medicaid Eligibility Case Management Care Coordination Client Advocacy Crisis Intervention

Current

SOAR Specialist / Care Coordinator

Current

VFCCH

Jan 2022 - Present (4 years 5 months)

Led SSI/SSDI, SNAP, and Medicaid application processes to improve access to critical benefits for high-need individuals. Coordinated housing placements, developed individualized care plans, and advocated across systems to remove barriers.

SNAP R Medicaid Case Management Resource Coordination Client Advocacy Care Coordination

Lead Case Manager

The Bridge

Jan 2021 - Jan 2022 (1 year)

Managed a high-volume caseload by developing individualized service plans aligned to client goals and recovery pathways. Built community partnerships to expand housing and support service access.

Case Management Client Advocacy Crisis Intervention Care Coordination Community Partnership Stakeholder Management Time Management

Lead Support Specialist

Federation of Families

Jan 2019 - Jan 2021 (2 years)

Provided mentorship and trauma-informed support to youth and families to stabilize situations and strengthen resilience. Facilitated engagement that built trust, supported growth, and promoted self-advocacy.

Trauma Informed Care Crisis Intervention Mentorship & Coaching Emotional Support Client Advocacy Community Engagement Strength Based Guidance Documentation

Support Specialist

Federation of Families

Jan 2019 - Jan 2021 (2 years)

Empowered youth and families through mentorship, crisis intervention, and emotional support to strengthen resilience. Provided trauma-informed guidance, facilitated engagement to build trust, and promoted self-advocacy.

Youth Mentorship Crisis Intervention Trauma Informed Care Family Support Emotional Support Client Engagement Self Advocacy Care Coordination

Life Skills Coordinator

Beyond Institute

Jan 2016 - Jan 2019 (3 years)

Designed and facilitated life skills programming focused on personal growth and independence. Equipped participants with tools for self-sufficiency, goal setting, and long-term success.

Facilitation Goal Setting Self Sufficiency Educational Support Client Engagement Documentation

Home Care Staffing Coordinator

True Help Services

Jan 2011 - Jan 2016 (5 years)

Oversaw home care staffing operations including recruitment and compliance in a fast-paced healthcare environment. Streamlined scheduling processes to improve efficiency and support service delivery.

Healthcare Staffing Recruitment & Compliance Scheduling Office Coordination Process Improvement Documentation Microsoft Office Suite Operations Management

Healthcare Representative

Chamberlin and Edmunds

Jan 2009 - Jan 2011 (2 years)

Guided clients through healthcare eligibility processes with accuracy and empathy. Ensured successful completion of applications for essential medical services.

Healthcare Eligibility Application Processing client support Documentation & Compliance Data Entry Empathy