Erasmia Mitakopoulou

Managed incoming customer calls in a remote environment, resolving issues related to electricity and gas supply. Handled financial settlements and reconnections, and provided detailed information on accounts and charges using Salesforce and SAP.

Provided customer-oriented sales support, enhancing sales and creating personalized shopping experiences. Managed cash register transactions using Navision ERP and EDPS POS, and handled store and stock management.

Provided daily academic support to a third-grade student, helping with homework and study organization. Adapted study methods to the child's needs and learning pace.

Handled inbound and outbound calls to promote digital marketing seminars. Presented educational programs to increase participation.

Promoted cosmetic products in department stores, providing customer service and achieving sales through personalized approaches.

Presented and promoted wine products to consumers and professionals at an international exhibition. Enhanced corporate image through direct communication.

Promoted products for various companies in major supermarket chains. Provided direct customer service and contributed to sales growth.

Activities and societies: Training in staff education and human resource management.

Ongoing HR Bootcamp Certification covering Human Resources, Learning & Development, Recruitment, and onboarding processes, with SHRM certification.

Computer Science certificate covering Microsoft Word, Excel, Outlook, and Edge.

Grade: Very Good

Graduated from the Department of Education Sciences in Early Childhood, School of Education, with a grade of 'Very Good'.

Activities and societies: Basic Life Support (CPR) and use of Automated External Defibrillator (AED), emergency response for infants, children, and adults.

Seminar on risk and accident management with practical training in first aid and CPR for children and adults.

Graduated from the 20th General Lyceum of Thessaloniki.