Looking for a job

Eleftheria K

@eleftheriak

I resolve electricity customer billing, payment, contract, and technical issues across high-volume call center operations.

Greece

Message

What I'm looking for

I'm looking for a customer support or operations role where I can resolve complex issues while contributing to team support and growth.

I'm currently supporting DEH Electricity Provider customers remotely through Teleperformance, resolving billing, payment, and technical issues.

I identify and categorize customer issues, analyze bills and payments, and provide team support in a fast-paced call center environment.

Previously at CQS S.A., I handled DEH customer cases including new contracts, renewals, settlements management, and technical issue resolution.

I've completed a degree in Financial & Management Engineering and bring practical experience with Salesforce, Microsoft Office, HTML, CSS, and JavaScript.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Teleperformance

Feb 2026 - Present (8 months)

Analyzed customer billing data to identify discrepancies and audit payment errors.
Resolved technical platform errors to restore user access and minimize downtime.
Categorized and tracked incoming support inquiries within CRM systems.
Supported team workflows by guiding peers through complex issue resolution.

Salesforce Troubleshooting Problem Solving Microsoft Office

Call Center Representative

CQS S.A

Feb 2022 - Jul 2023 (1 year 5 months)

Managed financial settlements and account reconciliations for billing compliance.
Processed new customer contracts and managed agreement renewals.
Guided peer representatives on complex escalations and workflow optimization.
Audited billing data and categorized incoming technical issues within CRM systems.

Microsoft Office SAP ERP Troubleshooting Problem Solving