Christina Karydi

Oversaw end-to-end store operations, inventory management, and business performance to achieve retail sales targets and operational KPIs. Led talent acquisition, onboarding, and coaching for store personnel, and managed complex customer escalations.

Managed end-to-end recruitment cycles for multilingual and sales positions across international client accounts. Sourced, screened, and interviewed candidates using modern platforms and behavioral techniques, and collaborated with hiring managers to refine job descriptions.

Conducted 12+ intensive 2-week new hire onboarding cohorts, training and graduating 150+ sales representatives in product knowledge, sales pitch frameworks, and compliance. Delivered multilingual training in English and Spanish, and designed interactive training toolkits.

Delivered high-quality customer support across multiple channels, consistently achieving target KPIs using Salesforce CRM.

Built client relationships, identified travel needs, and prepared persuasive sales proposals to achieve targets.

Handled complex customer inquiries via phone, email, and chat, resolving complaints and maintaining CRM data integrity.

Taught Greek to refugee children using interactive methods.

Assisted in psychosocial assessments and care plans.

Bachelor's Degree in Social Work from the University of West Attica, completed from 2016 to 2021.