At Wolt, I handle 80+ chat support tickets per day and support customers, courier partners, and retailers through multiple channels. I use Converse, Astra, and Slack for case management and team communication.
At Teleperformance on the Mercedes-Benz Project, I handled customer cases across multiple channels while maintaining 95%+ CSAT. I used Salesforce CRM to document cases and track follow-ups, and applied de-escalation techniques to support customer retention.
I earned the internal Superagent title within one month at Teleperformance and shadowed and trained new hires as a recognized top performer. At COSMOTE, I supported outbound client expansion and sales calls using Genesys.
My other experience includes guest-facing service at Amira Luxury Resort and an internship at DIODOS SA — Photovoltaic Applications, where I processed applications through gov.gr and assisted with park and grid system design using AutoCAD. I have a bachelor's degree in Mechanical Engineering and an HR Specialist Certification from Workearly.
