Eramma Yadav
@erammayadav
Experienced Q2C specialist driving efficient renewals, order management, and customer success.
IndiaWhat I'm looking for
I am an experienced Sales and Quote-to-Cash specialist focused on contract renewals, order management, and customer success. Over 5+ years I have managed end-to-end renewal cycles and Q2C operations for global clients.
I work regularly with SAP SD and SAP MM S/4 HANA and use tools such as CCW-R and Excel Macros, with familiarity in CRM systems like Salesforce. I troubleshoot SAP issues and streamline quoting, invoicing, and order workflows to maintain operational continuity.
On projects for NTT and CISCO and in my current role, I handled renewal notifications, order entry, invoice generation, vendor coordination, and cross-functional collaboration with Sales, Finance, and Customer Service. I consistently met daily and monthly targets while maintaining accurate documentation and compliance.
I am motivated by improving retention and operational efficiency and seek opportunities where I can apply my Q2C, renewal, and order-management expertise within a collaborative, growth-oriented team.
Experience
Work history, roles, and key accomplishments
ILI am a dedicated Sales and Quote-to-Cash (Q2C) Specialist with extensive experience in order management, renewal operations, and customer success. Over the years, I have developed strong expertise in managing end-to-end business processes, including quote creation, order fulfillment, contract renewals, and customer engagement. With a proven ability to streamline workflows.
Contract Renewal Specialist
Infosys BPM
Nov 2023 - Present (1 year 9 months)
Managed end-to-end contract renewals and order-to-cash operations for NTT, maintaining accurate documentation, resolving billing discrepancies, and consistently meeting daily and monthly SLAs.
Q2C Process Associate
Shell Infotech Pvt Ltd
Nov 2021 - Mar 2023 (1 year 4 months)
Managed Quote-to-Cash and contract renewals for Cisco, handling quote creation, order entry, SAP troubleshooting, vendor coordination, and meeting daily and monthly deliverables to ensure client satisfaction.
Sales Coordinator
Alfa Facade Systems
Jun 2021 - Oct 2021 (4 months)
Supported sales with quotation preparation, order processing, customer follow-ups, and cross-functional coordination to ensure timely execution and adherence to project timelines.
Sales Coordinator
Elcon Cable Trays Pvt Ltd
Oct 2020 - May 2021 (7 months)
Prepared quotations, processed orders (OA/OB), managed client and vendor communications, and coordinated with HODs and accounts to ensure on-time material dispatch and project tracking.
Education
Degrees, certifications, and relevant coursework
VUVisvesvaraya Technological University
Bachelor of Engineering, Electrical and Electronics Engineering
Bachelor of Engineering in Electrical and Electronics from Visvesvaraya Technological University, completed in 2015.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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