Looking for a job

Madhuri Sultannavar

@madhurisultannavar

Message

Order Management SME at Cognizant Technologies, supporting Veritas Renewals and completing a new-project transition.

India

Message

At Cognizant Technologies, I work on Veritas Renewals Order Management, handling order processing, escalations, reporting, and client calls. I completed the transition for a new Veritas project and worked on UAT for new automation.

Previously, at Collabra technologies Pvt. Ltd., I supported renewal orders by validating quotes, coordinating with partners and end users, and working on dashboards. Earlier, I processed customer orders at Symantec Software India Pvt. Ltd. and prepared credit monitoring reports at BMC Software India Pvt. Ltd.

Experience

Work history, roles, and key accomplishments

Current

SME – Renewals Order Management

Current

Cognizant Technologies

May 2021 - Present (5 years 5 months)

Managed order allocation, daily reporting, and client interactions. Handled team mentoring, training, escalations, and process improvements, including transition and UAT for new automation.

Order Management Team Mentoring Training Reporting Escalation Handling Process Improvement UAT Automation

Renewal Consultant - Order Management

Collabra Technologies Pvt. Ltd.

Mar 2021 - May 2021 (2 months)

Handled renewal contracts with distributors and resellers, validated quotes, coordinated with end users, and managed dashboards. Ensured compliance and processed contract agreements in SFDC.

Order Management Renewals Salesforce Dashboarding Compliance Contract Management

Customer Service Specialist

Symantec Software India Pvt. Ltd.

Dec 2017 - Jun 2020 (2 years 6 months)

Processed customer quotes, converted agreements into orders, and executed order bookings in Oracle R12. Resolved CSV errors, handled RMAs, and compiled shift handover reports.

Order Management Oracle R12 Customer Service RMA Data Validation Reporting

Project Analyst

BMC Software India Pvt. Ltd.

Mar 2014 - Dec 2017 (3 years 9 months)

Developed legal notices for overdue payments and compiled credit monitoring reports. Leveraged Business Objects, SAP, and Crystal Reports for data analysis and collaborated with sales to increase revenue.

Business Objects SAP Crystal Reports Credit Monitoring Data Analysis Process Improvement

Senior Process Executive

Infosys BPO Limited

Aug 2011 - Mar 2014 (2 years 7 months)

Managed customer complaint resolutions and coordinated updates for identified errors. Facilitated presentations on process improvements and engaged with Global Process Managers for modifications.

Customer Complaint Management Process Improvement Presentation Skills Documentation Stakeholder Engagement