Irfan Khan

Manage end-to-end contract lifecycle operations for Enterprise and Commercial customers, including order forms, MSAs, amendments, and renewals. Support Quote-to-Cash operations and drive process improvements.

Led and mentored a team of five Order Management Analysts, overseeing workload allocation and daily operations. Managed end-to-end order lifecycle and reduced order processing time by 90% through automation.

Managed end-to-end order lifecycle, contract validation, and invoicing. Developed Excel/VBA tools and contributed to projects generating INR 12 lakh in net revenue.

Managed daily debit and credit card transaction settlements at merchant level through Visa and Mastercard. Implemented an RPA initiative for UAE settlement operations.

Handled customer queries relating to financial products and services, managing over 50 calls per day. Contributed to a 10% increase in sales through customer engagement.

Completed a Bachelor of Commerce degree from Hindustan College of Arts and Science.

Completed the Accounting Fundamentals certification from the Corporate Finance Institute.

Completed the Project Management Assessment from Learntube.AI.

Pursued an MBA in Operations from Anna University, completing the program in 2022.

Completed the Excel Fundamentals certification.

Completed Senior Secondary education in Commerce from Government Model Senior Secondary School, Port Blair.

Earned the AI Tool Expert certification from Be10x.