Looking for a job

Oyindamola Abdulrafiu

@oyindamolaabdulrafiu

Message

I resolve end-user IT issues and manage service desk operations, Active Directory, and Microsoft 365 environments.

Nigeria

Message

What I'm looking for

I'm looking for opportunities where I can support users, improve service desk operations, manage IT infrastructure, and use data mapping and reporting to help teams make informed decisions.

I've supported high-volume end-user IT operations at Keystone Bank, resolving hardware and software issues, managing Active Directory access, and administering Office 365 collaboration tools.

More recently, I mapped market data and reported on employer needs at African Leadership Group (The Room), connecting technical talent with business requirements while maintaining accurate opportunity records.

Experience

Work history, roles, and key accomplishments

Data Mapping and Business Development Fellow

African Leadership Group (The Room)

Sep 2023 - Jan 2025 (1 year 4 months)

Managed market data mapping and reporting for local employers to provide actionable insights for IT alignment and business development initiatives. Analyzed job opportunities and company culture requirements to facilitate technical talent shortlisting and recruitment for large-scale projects.

Data Mapping Data Reporting Market Analysis Business Development Communication Skills Relationship Management Data Integrity Audit

IT Service Desk Analyst

Keystone Bank Limited

Jan 2020 - Aug 2023 (3 years 7 months)

Resolved end-user hardware and software issues through systematic troubleshooting and hardware configuration in a high-volume helpdesk operations environment. Managed Active Directory protocols and administered Office 365 environments, executing ticket management within service level agreements.

Active Directory Office 365 hardware troubleshooting Helpdesk operations Ticket Management Microsoft Teams Microsoft Planner IT Infrastructure Knowledge Management Incident Management Problem Management Change Management

Community Development Outreach Coordinator

National Youth Service Corps (NYSC) Outreach Program

Aug 2017 - Jun 2018 (10 months)

Orchestrated large-scale community development outreach programs focusing on youth empowerment and healthcare infrastructure awareness. Collaborated with community leaders and stakeholders to identify critical needs and implement social initiatives with high ethical standards.

Project Management Community Outreach Stakeholder Management Conflict Resolution Mediation Organizational Skills