Evagreen Agwu

I am a customer service professional with hands-on experience in technical troubleshooting and administrative support, currently pursuing a BSc in Cybersecurity. I focus on resolving complex client issues with patience, accuracy, and clear communication.

In freelance and client-facing roles, I managed large volumes of data, maintained strict confidentiality, and ensured timely, accurate reporting for stakeholders. I act as a reliable primary point of contact for scheduling, document management, and administrative needs.

As an IT support assistant, I provided software and hardware troubleshooting, assisted with system setup and network issues, and documented procedures to reduce downtime. I have trained new staff and translated technical concepts into easy-to-understand guidance for non-technical users.

I bring a security-conscious mindset to digital client interactions, strong attention to detail, and a commitment to service-level deadlines. I seek to leverage my combined customer care and technical skills to support secure, efficient operations.