Open to opportunities

Enrique Martínez Gallardo R

@enriquemartnezgallar

Message

Results-driven sales professional transitioning into software sales.

Mexico

Message

What I'm looking for

I am looking for a role that fosters growth, values innovation, and emphasizes customer engagement.

I am a results-driven sales professional transitioning into software sales, leveraging a strong foundation in customer engagement, automation tools, and AI-driven solutions. My experience spans consultative selling, business development, and both inbound and outbound sales. I am passionate about learning sales methodologies, including SaaS sales and automation-driven strategies, which I believe are essential in today's fast-paced market.

In my recent role as a Freelance AI & Automation Consultant, I created and curated educational content to teach teams and clients about the practical applications of AI tools in business operations. I designed and conducted training sessions that helped businesses adopt AI-driven solutions effectively, fostering operational excellence and enhancing productivity. My commitment to problem-solving and customer engagement has allowed me to build long-term relationships that drive success.

Experience

Work history, roles, and key accomplishments

Current

AI & Automation Consultant

Current

LIRA 5590

Jan 2024 - Present (1 year 4 months)

Created and curated educational content on AI tools for business operations. Designed training sessions to help businesses adopt AI-driven solutions, enhancing operational excellence. Collaborated with clients to identify inefficiencies and implemented strategies that boosted productivity.

AI Tools Automation Process Improvement Operational Excellence Customer Engagement Problem Solving

Software Sales & Business Development Specialist

Arrive Logistics

Jan 2023 - Jan 2024 (1 year)

Managed B2B client relationships and resolved over 200 customer queries weekly. Designed tailored solutions that increased customer satisfaction by 15% and enhanced operational workflows, boosting team efficiency by 10%.

B2B Sales Customer Relationship Management Consultative Selling Customer Satisfaction Problem Solving Lead Generation Communication Negotiation Sales Strategy

Customer Service Representative

Jan 2021 - Jan 2022 (1 year)

Delivered high-quality customer resolutions, reducing complaints by 20%. Utilized CRM tools to improve response times and revamped support protocols, leading to increased customer retention.

Customer Service CRM Tools Customer Retention Communication Problem Solving Team Collaboration

Sales Manager

Mundo Durable

Jan 2015 - Jan 2017 (2 years)

Exceeded sales targets by 25% in solar panels and consumer goods. Led lead generation and closing strategies, ensuring repeat business and implemented customer retention strategies to boost engagement.

Sales Management Lead Generation Closing Strategy Customer Retention Team Leadership Negotiation Strategic Planning

Education

Degrees, certifications, and relevant coursework

ITESO

Bachelor of Business Administration, Business Administration

2013 -

Studied Business Administration, focusing on the integration of AI-driven solutions in business operations and enhancing customer engagement strategies.