Enock kiprotich

I am a customer-focused service professional with over three years of experience in high-volume environments, specifically in insurance and appliance care. My strong track record includes resolving 95% of customer issues on the first contact and maintaining a remarkable 98% customer satisfaction score. I thrive in dynamic settings where I can leverage my exceptional problem-solving and communication skills to enhance customer experiences.

In my previous roles, I managed a significant volume of inbound calls, consistently achieving high upsell conversion rates and ensuring timely resolutions for warranty claims. My experience as a Medical Transcriptionist has further honed my attention to detail and ability to handle sensitive information with care. I am passionate about contributing to a service team that values customer satisfaction and operational excellence.