Open to opportunities

Enoch Nkani

@enochnkani

Message

I resolve customer issues, moderate digital content, and improve remote operations.

Ghana

Message

What I'm looking for

I'm looking for a remote customer support, technical support, content analysis, or trust and safety role where I can resolve complex issues, collaborate with global teams, and contribute to quality, productivity, and operational improvements.

I've supported customer operations at StarLife Assurance, Bayport Financial Services, and Majorel Ghana, resolving inquiries, processing applications, and handling complex cases across financial services, insurance, and digital content.

At Majorel Ghana, I reviewed 300–600 digital content items daily, investigated policy compliance, documented findings, and helped improve workflows that saved 40+ hours weekly. I also contributed to launching two operational projects in Africa while working across international time zones.

I'm comfortable supporting customers through phone, email, and chat, troubleshooting technical issues, maintaining accurate documentation, and collaborating with global remote teams to meet quality and productivity targets.

Experience

Work history, roles, and key accomplishments

Content Analyst (Remote)

Majorel Ghana

Jun 2023 - Jan 2026 (2 years 7 months)

Reviewed 300-600 digital content items daily while meeting quality, productivity, and utilization KPIs. Investigated content accuracy and policy compliance, documenting findings and escalating complex cases.